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ESET File Security - Hanging & Deactivating itself


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Good day

A few of our servers keep deactivating their ESET licenses thus the UI reads the product is not active. It can happen multiple times to the same server.

Yet when I got to ela web page I can see the machine is yellow. Reactivating it will use another license and after a while it will deactivate again.

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These seems to happen on our client machines as well. 

This is quite worry some as it is happening all over our environment, some work with no issues other hang, after a restart the same problem persists. This is becoming critical as our some of most crucial server become vulnerable at random intervals .

Kind regards

 

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Are these servers physical or virtual machines? Couldn't it be that the MAC address of the network adapter changes for whatever reason? Are there more network adapters installed?

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Hi Marcos

All of our servers are VMs.

Most of our servers are VMs and most of them have one network adapter. Thus there is no way the MAC address could have changed.

Kind regards

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