Slooshy 1 Posted October 24, 2017 Share Posted October 24, 2017 (edited) Windows 10 Pro 64 bit edition Version 1709 (OS Build 16299.19) Eset Smart Security Premium 11.0.144.0 Anti-Stealth support module: 1117 (20171011) The issue doesn't just apply to my account. People in my family also have the same issue. The Anti-Theft website test just runs and runs without any pop-up screen appearing. I've tried IE, Firefox 64 bit edition, Edge, and Chrome. Edited October 25, 2017 by Slooshy Link to comment Share on other sites More sharing options...
Slooshy 1 Posted October 25, 2017 Author Share Posted October 25, 2017 Apparently, to speed up the test, the user needs to select "refresh" from within the Eset app. Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted October 25, 2017 ESET Staff Share Posted October 25, 2017 Hi, if the test will not finish, pm me your email address registered within my.eset.com and affected device names... regards peter Link to comment Share on other sites More sharing options...
Slooshy 1 Posted October 25, 2017 Author Share Posted October 25, 2017 Ap 3 hours ago, metaller said: Hi, if the test will not finish, pm me your email address registered within my.eset.com and affected device names... regards peter Link to comment Share on other sites More sharing options...
Slooshy 1 Posted October 25, 2017 Author Share Posted October 25, 2017 Okay, I PMed you using an existing conversation. Thanks Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted October 25, 2017 ESET Staff Share Posted October 25, 2017 this is a product issue (popup not showing), so @Marcos i guess you know who to contact in this case... regards peter Link to comment Share on other sites More sharing options...
AUNTBKT 1 Posted December 17, 2017 Share Posted December 17, 2017 I just bought the ESET smart security premium, it keeps telling me that I need to address the anti theft part of this, I go to address it, it takes me to a page to buy the product not the optimization report. It also says that it is already installed on my computer??? Help! How do I get rid of this glitch Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 17, 2017 Administrators Share Posted December 17, 2017 What is the url of the page that is open after clicking "Optimization report"? Link to comment Share on other sites More sharing options...
hubix 0 Posted January 12, 2018 Share Posted January 12, 2018 Hi, I started the test like a month ago and it's still running to this day. Any way to fix this? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 12, 2018 Administrators Share Posted January 12, 2018 1 hour ago, hubix said: I started the test like a month ago and it's still running to this day. Any way to fix this? Try clicking Refresh to enforce syncing of the product with ESET's servers: Link to comment Share on other sites More sharing options...
persian-boy 22 Posted January 12, 2018 Share Posted January 12, 2018 (edited) I see ppl in Persian forums that got infection from Anti-Theft! I suggest them to disable this feature and also reset their passwords from my.eset.com!idk how but someone could access their windows and create a new user! Edited January 12, 2018 by persian-boy Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 13, 2018 Administrators Share Posted January 13, 2018 9 hours ago, persian-boy said: I see ppl in Persian forums that got infection from Anti-Theft! Definitely not a result of using Anti-Theft. Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted January 15, 2018 ESET Staff Share Posted January 15, 2018 On 13. 1. 2018 at 12:37 AM, persian-boy said: I see ppl in Persian forums that got infection from Anti-Theft! I suggest them to disable this feature and also reset their passwords from my.eset.com!idk how but someone could access their windows and create a new user! After activating Anti-theft, a phantom account is created, if that's what you mean... but it's not infection Link to comment Share on other sites More sharing options...
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