schuetzdentalCB 8 Posted September 25, 2017 Share Posted September 25, 2017 hi, i can't activate a second windows server 2012 r2 server. era activation isnt working and manual activation over the eset security admin acc isnt working too. i get the ERROR ACT.23 (cant find it in the FAQ) - I already have a ESET File Security installation activated in my environment. 6.5.12010.0 Up-to-date version de_DE 25.09.2017 15:06:49 - During execution of Kernel on the computer SD-SRV-30, the following event occurred: Aktivierung fehlgeschlagen: Das Security Admin-konto enthalt keine Einheitenverteilungen, die zur Aktivierung des Produkts geeignet sind. Link to comment Share on other sites More sharing options...
schuetzdentalCB 8 Posted September 26, 2017 Author Share Posted September 26, 2017 any ideas? Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted September 26, 2017 ESET Moderators Share Posted September 26, 2017 Hello, is it a terminal server? Can you share your public license ID? Regards, P.R. Link to comment Share on other sites More sharing options...
schuetzdentalCB 8 Posted September 26, 2017 Author Share Posted September 26, 2017 Hi, thanks. Public ID is: 33D-4AX-R94 The Server is a normal Windows Server 2012 R2 installation. Connected to our Company Domain. Its not configured as a Terminal Server. The Server only runs our CRM System (Server is 3-4 Days old). Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted September 26, 2017 ESET Moderators Share Posted September 26, 2017 Hello, the license is issued for "ESET Endpoint Security for Windows" so that is why you cannot activate ESET File Security product, it is not the bundled license for both Endpoint and EFSW. I would suggest to contact your reseller with this. Regards, P.R. Link to comment Share on other sites More sharing options...
schuetzdentalCB 8 Posted September 26, 2017 Author Share Posted September 26, 2017 hmm okay. but i was able to activate another File Security Server with that license? will ask my reseller. thank you Link to comment Share on other sites More sharing options...
S t e v e 0 Posted October 13, 2017 Share Posted October 13, 2017 On 26/09/2017 at 9:33 AM, schuetzdentalCB said: hmm okay. but i was able to activate another File Security Server with that license? will ask my reseller. thank you Hi Did you get an answer on this? I've had the same problem since I asked our reseller to add an additional Endpoint Security seat to the licence. All the Endpoint Security seats activated fine but the File Security seat on 2008R2 Server won't activate. It was activated fine before on the same licence Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 13, 2017 Administrators Share Posted October 13, 2017 18 minutes ago, S t e v e said: All the Endpoint Security seats activated fine but the File Security seat on 2008R2 Server won't activate. It was activated fine before on the same licence Please provide me with your public license ID and also contact your local distributor. In our country, we sell bundles of ESET Endpoint and ESET File Security licenses but it may be different in other countries. I assume that it shouldn't be a problem for a distributor to convert a particular Endpoint license to a bundle. Link to comment Share on other sites More sharing options...
S t e v e 0 Posted October 13, 2017 Share Posted October 13, 2017 Thanks Marcos I've just got it sorted out. Our reseller had to change the licence type from Endpoint to Bundled as you say. Link to comment Share on other sites More sharing options...
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