Screen Flicker

[Manikandan R 0]

Hi,

 

After install eset endpoint security Excel or word 2016 open time  laptop screen flickering

OS : Windows 10 64 bit

 

Please help this case

[Marcos 5,074]

Please provide a video demonstrating the issue. I don't think such behavior could be cause by AV, hence I would suggest temporarily uninstalling ESET. I assume that it won't make any difference.

[Manikandan R 0]

Hi,

I uninstall completely, the same issue.

once format the laptop without AV working fine word excel 2016

I think bug with AV.

please chk and advice.

'Lenovo E570 with 2 GB Graphics card NVIDA

video.zip

[Cousin Vinny 6]

That looks like a video driver issue.  Try installing the nVidia driver from the Lenovo or nVidia websites.  An immediate fix may be to disable hardware acceleration in Excel.  

[Marcos 5,074]

Yes, it's highly unlikely to be caused by ESET, especially since the issue persists after uninstalling ESET. If you can afford installing Windows from scratch, I'd gradually install drivers and MS Office. Then I'd create a restore point and install ESET.

[Manikandan R 0]

Hi,

 

Today i tried one new laptop without AV and with AV - different laptop but same model.

Installed AV Laptop getting screen flicker. if you want i will send to you log file.

But learning mode rule not create excel and word. may that is the issue. please advice.

Please help me this case.

Manikandan

[Manikandan R 0]

Hi,

 

Any body helping this case.

 

Manikandan

[Marcos 5,074]

I'm sorry but if the issue persists after completely uninstalling ESET it's highly unlikely that it's ESET related.

[Karmadyota 0]

It can be a RAM problem or a graphics card related problem

AVs cant do the screen flickering

There must be something that is putting high load on your RAM

Either you have a defective RAM or you can install more RAM

And the problem is not related to AVs