ESS 9 update failed in Windows 7.

[Lihiyot_mugan 0]

I have Windows 7 and ESS 9. The ESET update notification did not disclose which version of ESS will be updated. Despite administrator rights in Windows, during the update I received the message:
"The service 'ESET Service' (ekrn) could not be deleted. Please make sure that you have sufficient privileges to remove the system services."
What should I do?

Edited August 31, 2017 by Lihiyot_mugan

[peteyt 393]

Not too sure, but have you thought about going on to version 10 which is the latest?

[Marcos 5,074]

I'd check permissions for HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\ekrn and the subkey and making sure that the System account and Administrators group have full permissions granted.

[Lihiyot_mugan 0]

4 hours ago, Marcos said:

I'd check permissions for HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\ekrn and the subkey and making sure that the System account and Administrators group have full permissions granted.

I have taken screenshots of the keys from the registry and they are presented below. However, I don't work as a system administrator and don't fully understand about Group Policy and user accounts in Windows. In this regard, can you give me more detailed instructions on how and what should I do? And I still don't understand why previous updates passed without problems?

[Adrian Paz 0]

I'm having the same error message come up. I'm not technical so no idea about your instructions above. Thx.