millercathy 0 Posted August 24, 2017 Share Posted August 24, 2017 I receive a red alert that the virus signature database is out of date. I click several times on Update but it does not update. I tried updating from the Update screen by hitting Update Now and it comes back with the message that it is up to date - even though the last update shows 8/16/2017, 15733 (20170712). I cleared the cache, I rebooted 4 times and every time the red security alert comes up with the same message. I have Windows7 Home Premium (64-bit), Version 6.1.7601 Service Pack 1. My ESET NOD32 version is 10.1.219.0 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 24, 2017 Administrators Share Posted August 24, 2017 If you had v9 installed before and upgraded to v10, it could be that v9 update servers remained set in the registry. I'd suggest uninstalling ESET, deleting "HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET Security" and then installing v10 from scratch. Link to comment Share on other sites More sharing options...
millercathy 0 Posted August 24, 2017 Author Share Posted August 24, 2017 2 hours ago, Marcos said: If you had v9 installed before and upgraded to v10, it could be that v9 update servers remained set in the registry. I'd suggest uninstalling ESET, deleting "HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET Security" and then installing v10 from scratch. I am not a techie so pardon the stupid question, but if I uninstall it 1st, how do I delete HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET Security Link to comment Share on other sites More sharing options...
itman 1,659 Posted August 24, 2017 Share Posted August 24, 2017 (edited) 2 hours ago, millercathy said: I am not a techie so pardon the stupid question, but if I uninstall it 1st, how do I delete HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET Security Use this article for reference: https://www.lifewire.com/how-to-add-change-delete-registry-keys-values-2625145 . Scroll down to this section, How to Delete Registry Keys & Values. Before doing any registry modification, create a system restore point. If you screw up something, you can always restore your system to what is was prior to the screw up. Be careful and only delete this key: HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET Security. Make sure you restart your system after exiting regedit and prior to installing Eset ver. 10. If you are uneasy will any of this, ask a tech friend to do the registry key deletion for you. Edited August 24, 2017 by itman Link to comment Share on other sites More sharing options...
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