Jump to content

ESET Alerts and new / updated KB


alexroz
 Share

Recommended Posts

  • ESET Moderators

We are working on a newsletter similar to the News and Customer Advisory channels (see below) for Alerts and KB Articles, but those are a little trickier to implement. The main issue is, every time an edit to an article is made, it will show up in the RSS feed, and we make a lot everyday. This is a project that I'm actively working on though and I know that it would be useful. My idea was to create a limited/manual feed for major changes to content and then send a newsletter out on a schedule (maybe a survey of how often people would like to receive the email, once a week, once a month, etc.).

http://support-feed.eset.com/news

http://support-feed.eset.com/advisories

Link to comment
Share on other sites

  • ESET Moderators

An update, to myself...with the publishing of the Alert today, I thought about this more today and I don't see any reason to delay the Alert channel newsletter. So I've begun work today to implement that so users can opt-in to receive immediate email newsletter when a new Alert is published. 

Link to comment
Share on other sites

  • 2 weeks later...
  • ESET Moderators

Just FYI, the original post for the support newsletter is here https://forum.eset.com/topic/10251-introducing-the-eset-knowledgebase-support-news-newsletter/

I just wanted to reiterate here that we do send out this newsletter for important items, such as the Endpoint products hotfix today. We currently have 373 subscribers who receive the newsletter and we recently ran a survey regarding its efficacy and we received very positive feedback, so I recommend that if you're interested is this topic, to subscribe to the News and Customer Advisories newsletters, with the Alerts newsletter forthcoming. 

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...