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The upgrade version 10.0.390.0 has been really slowing down my computer and my internet speed, what can be done ? (I have windows 8.1 64 bit, and intel Pentium CPU 2020M @ 2.40GHz 2.40 Ghz, 4.00 GB RAM). please help me ASOS

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Does any of the following make a difference?

- temporarily disabling web access protection from gui
- temporarily disabling protocol filtering in the advanced setup
 

Please provide me with the output archive generated by ESET Log Collector by following the instructions linked in my signature.

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Here's my log: (attached)

 

Thank you very much for your help, I'm trying to turn off some functions but I don't know what's right to do.

I think I would prefer to go back to the old version (9).

My computer freezes sometimes, especially during writing an Email on the gmail site.

ess_logs.zip

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Please continue as follows:

- close any unnecessary applications that communication over network
- download and install Wireshark
- in the advanced ESS setup -> Tools -> Diagnostics, enable advanced protocol filtering logging
- start logging with Wireshark
- launch a browser and reproduce the issue
- stop logging in Wireshark, save the log as a pcap file and compress it
- disable advanced logging in ESS
- collect logs with ELC as per the instructions linked in my signature
- upload the Wireshark log as well as the output archive from ELC to a safe location and pm me download links.
 

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  • 3 weeks later...

Install EIS 10.
Set up your network as a public network.
Then reboot the computer.

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24 minutes ago, NOD said:

Install EIS 10.
Set up your network as a public network.
Then reboot the computer.

Don't do that. Your local LAN should be trusted. If you set is as public, communication between local computers and devices may be blocked.

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1 hour ago, Marcos said:

Don't do that. Your local LAN should be trusted. If you set is as public, communication between local computers and devices may be blocked.

Hello. Thank you for your reply. :)

 

If you have a lot of home network connections, the Internet will be slow.

(When connecting directly to an external network)

5919499d58ebb_KakaoTalk_20170515_124810667(1).jpg.0c306595c2365a60f9d6ee18c095ce1c.jpg

KakaoTalk_20170515_124810121.jpg.07d69ec45e2459357651bc33ffabe889.jpg

 

So I set the public network in the ESET settings and the internet speed is normal.

5919499c7cf98_2017-05-15_150025(1).png.c87d265573ff5effe81124f46d13f9d1.png

 

I do not know how the environment is different between Korea and foreign countries. South Korea suffered from this problem for a few days and solved it this time.

There were many cases similar to helpmyspeed in Korea.

Edited by NOD
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The above does not mean the whole of Korea.
This happened because some of the home system environments were special.
So it took me a long time to find a solution.

It has not been completely resolved yet.
It's not my problem, so I need to look a little bit further.

Then have a good day.

Edited by NOD
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Can I check someone who does not have a router at home?

Those who do not have a router will have normal speed as a public network as above.

But people will look at the program and use home network protection, and people without a router will slow down the Internet.

The bottom line is that if you do not have a router at home, you should be warned that it is better to have only the router user to protect your home network.

In Korea, many people use a router at home, but some people do not.

Thanks for reading. ;)

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