keefy 0 Posted April 8, 2017 Share Posted April 8, 2017 (edited) My Nod32 protection is up for renewal in 12 days but I cannot renew because ESET refuses my card payment. I have been onto my bank and they can see the transactions were cancelled at the other end. My bank (HSBC) would have authorised the payment. I post here because I wonder if I am alone in this porblem. Never had any problems paying for renewals in the 10+ years I have been a Nod32 customer, this is the first time. P.S The notification that pops up is really annoying, it minimises any and all video games I play when it happens. Edited April 8, 2017 by keefy Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 8, 2017 Administrators Share Posted April 8, 2017 I have no clue what bank cards are accepted in particular countries, however, I'd suggest raising a ticket or calling your local customer care to find out: https://www.eset.com/uk/enquiry/support/ Link to comment Share on other sites More sharing options...
keefy 0 Posted April 8, 2017 Author Share Posted April 8, 2017 (edited) That was no help at all because when I filled int he support form it comes up with an error 404 page no9t found. Also the phone support here only works monday-friday 404 We are sorry, this page cannot be found Edited April 8, 2017 by keefy Link to comment Share on other sites More sharing options...
jadinolf 131 Posted April 9, 2017 Share Posted April 9, 2017 keefy, would you by any chance have another card you can try? Sorry for the problem. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 9, 2017 Administrators Share Posted April 9, 2017 That's weird, clicking the link in my post actually opens the ESET UK website: Link to comment Share on other sites More sharing options...
keefy 0 Posted April 9, 2017 Author Share Posted April 9, 2017 (edited) The link works fine, its when I entered info into the form and clicked "submit" the page cannot be found. I have tried 2 different cards and the problem persits. Both are HSBC. it is not that I cannot wait to contact the sales team, its more to do with I cannot contact them because I also work monday to friday and have no time to contact them, however there is a Bank holiday on Friday 14th so perhaps I could contact them then, unless they are also off that day. Edited April 9, 2017 by keefy Link to comment Share on other sites More sharing options...
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