HELPPPP

[ELINOR 0]

help me! my phone is locked after i tried to switch sim card. the screen is all black and it tells me to look for KB2949 support in your website.

[foneil 342]

3 hours ago, ELINOR said:

help me! my phone is locked after i tried to switch sim card. the screen is all black and it tells me to look for KB2949 support in your website.

Were you able to find it? http://support.eset.com/kb2949/

[Gonzalo Alvarez 66]

If is the same problem a client has, KB is not the solution.
the screen is All black and you can't see a bit, you can't type anything or see where to type.

Workaround: Shutdown your cellphone. wait 3 minutes. Start again, write the pin and pattern correctly with no errors, so anti-theft should not activate and you can access normally you cellphone.

This problem not allow you to uninstall either.
 

[foneil 342]

Can someone provide a screenshot (maybe a pic of the phone from another phone), I would like to see what "all black" means, especially in relation to the OP who said they were able to see a message directing them to Kb2949, so maybe it's "mostly black..."

[Gonzalo Alvarez 66]

With pleasure!

"All black" is "All black"

The only thing you can do is press and hold the "power button" and you will able to see the menu for "Reboot, Shutdown, Suspend, Off-line mode".