Hansip 0 Posted January 14, 2017 Share Posted January 14, 2017 (edited) I was trying the new ERAS 6 see how policies are applied to EEA. But one of the client shows nothing when i press F5. Please see attachment. Client OS : Windows 8.1 x64 Fully Updated Client specs : i5-2400M, 4GB RAM, 64GB SSD Edited January 18, 2017 by Hansip Solved Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted January 14, 2017 Administrators Share Posted January 14, 2017 Does the problem persist after a computer restart? If so, drop me a pm with logs from ELC attached (see my signature for a link to instructions). Link to comment Share on other sites More sharing options...
Hansip 0 Posted January 16, 2017 Author Share Posted January 16, 2017 The problem persists even after reboot. Check your PM for my logs. Thanks. Link to comment Share on other sites More sharing options...
Hansip 0 Posted January 18, 2017 Author Share Posted January 18, 2017 Hi Marcos, i received your PM. When i run Sysinspector manualy it says unable to load "ESET Sysinspector's module". But i think i found the problem. The EEA+AGENT was installed from an administrator level account which have its profile folder encrypted (EFS). I reinstall EEA+AGENT from another account that has unencrypted profile folder. Now the blank window is gone and Sysinspector works too. I'm writing it in here so others may benefit from it, although i dont think many users, even in corporate environment, use EFS Thanks for your help. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted January 18, 2017 Administrators Share Posted January 18, 2017 Couldn't it be that you changed the modules folder to a folder in the encrypted profile folder during installation? With default folder pointing to the ESET install folder/modules in "Program Files" no issues should occur. Link to comment Share on other sites More sharing options...
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