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(SOLVED) Blank White Window Advaced Setup (F5) ON Eset Endpoint Antivirus 6.4.2014.0


Hansip
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I was trying the new ERAS 6 see how policies are applied to EEA. But one of the client shows nothing when i press F5. Please see attachment.

Client OS : Windows 8.1 x64 Fully Updated

Client specs : i5-2400M, 4GB RAM, 64GB SSD

2017-01-14 12_45_42-Advanced setup - ESET Endpoint Antivirus.png

Edited by Hansip
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Does the problem persist after a computer restart? If so, drop me a pm with logs from ELC attached (see my signature for a link to instructions).

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Hi Marcos, i received your PM. When i run Sysinspector manualy it says unable to load "ESET Sysinspector's module". But i think i found the problem. The EEA+AGENT was installed from an administrator level account which have its profile folder encrypted (EFS). I reinstall EEA+AGENT from another account that has unencrypted profile folder.

Now the blank window is gone and Sysinspector works too. I'm writing it in here so others may benefit from it, although i dont think many users, even in corporate environment, use EFS :P

Thanks for your help.

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Couldn't it be that you changed the modules folder to a folder in the encrypted profile folder during installation? With default folder pointing to the ESET install folder/modules in "Program Files" no issues should occur.

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