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NOD 32 Failed automatic upgrade v8 to v9


MrWrighty
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Windows 10 64bit NOD 32 offered and automatic upgrade to V9 which I accepted and proceeded to up grade.

 

The upgrade failed and according to your online instruction manually did and update then attempted again. It failed again.

 

I was prompted to reboot which I did, but now Windows is failing to reboot. I am getting an BSOD critical_process_died.

 

Windows 10 is now continually trying to repair itself with an automatic repair and Diagnostics. I was offered a restore but this too appears to have failed as the PC never reboot.

 

Extremely unhappy about what has happened.

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BSOD can only happen if you enabled Device control and the driver was removed from the disk but not from the registry. If upgrade fails, it should roll back to the last working state. Are you unable to start Windows in safe mode at all? https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

In safe mode, you could run the ESET Uninstall tool and remove it completely. Instead of v9, I'd suggest installing v10 from scratch.

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