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WilliamT last won the day on July 23 2013

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  1. Hello atorres, If the old server is still up and the clients are checking in to it still then you can go into Tools>Policy manger and select the policy that is in control of the clients you want to move. In that policy go to the area designated for the endpoint version you wish to move (Windows product line v3 and v4 or Windows desktp v5). Go to Kernel>Settings>Remote administration and add the new server address under Primary server address. As the clients check in they will get the new setting and should populate in the new server within the check in time you have set (default is 10 mins). Once all of the clients have checked in and received the new setting the old server can be taken down. The setting for servers version 4.5 is under Windows server v4.5>%product%>General Settings>Miscellaneous>Remote administration>Primary server. If this takes too long and you need to decommision the server now you can always go into the DNS server and create an alias that takes the old server name and redirects it to the new server IP address. You should goin the the same areas in the new server I have listed above and add the new server name so after check in they will have the correct information and then once all systems have the new server host name you can remove the alias.
  2. Hello Everyone, We have realeased a new version of the OVA. It will be released on the US site soon but here is the link to the internaltional site where it is already available. We suggest you try using this version as there are several fixes that were applied that may resolve the issues you are all seeing. hxxp://www.eset.com/int/download/business/detail/family/259/ We have also been able to document the best way to get the AD sync to work properly and allow full access to the domain. With the OVA and Linux Remote Administrator builds, the Active Directory sync does not happen automatically. In order to get it to sync correctly, you must create a new sync task and sync manually with the following steps: Navigate to ADMIN > Tasks > Server Tasks > Static Group Synchronization and click on New at the bottom to create a new sync task. Give the task a name, and make sure that the Task option is set to Static Group Synchronization. Then check the "Run task immediately after finish" checkbox. Select the static group you would like to have the AD groups fill, then enter your server connection information. Check the "Use LDAP instead of Active Directory" checkbox. Then click on Presets and select Active Directory in the drop down. This should fill all of the domain attribute and filter settings with default values for Active Directory. Make sure that the "Use Simple Authentication" checkbox is checked. From there, you should be able click on the Browse button next to the Distinguished Name field, where you will be able to view your AD tree. If you would like, you can select only certain groups for the task. If you select the top AD tree entry, it will sync all groups, but you will not see anything fill in within the field. Click Finish at the bottom, then the task should run within a few moments and populate your AD tree as static groups in the Computers menu. Finally there is still testing going on, however we know this OVA does not work with ESXi versions prior to V5. There is more documentation available today and most can be found at hxxp://help.eset.com. This is a new online usermanual that will make troubleshooting much easier.
  3. Hello DmitryP, Can you resolve the host names of the systems from the appliance?
  4. Hello DmitryP, Is this our ESET Virtual Appliance or are you installing the ERA on to a stand alone CentOS instance?
  5. Hello pstoric, From what I can tell it sounds like you are not able to completly resolve the server from those workstations. Please PM me a copy of the client side trace log located in c:\Programdata\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs as well as a screenshot of the output from the status.html file located in the same location.
  6. Hello William Neves, The idea for passing through an environment variable is with env. Please try this instead and let us know if it works in your environment. if ! start-staop-daemon --start --quiet --oknodo --exec /usr/bin/env LD_PRELOAD=/opt/eset/esets/libesets_pac.so daemon /usr/sbin/smbd -- -D; then
  7. Hello Chrisk, I can say I have also seen this. It seems that the Apache server takes a few minutes to actually start listening even though the service is running. If it never connects then I would run a "netstat -aon > c:\ports.txt" in a elevated command prompt and send it to me in a PM. I will go through it and see if this a port issue. The other issue we are seeing is that Apache does not update the new path for Java when it updates. You need to update the path to the new Java Update by using this program found here: C:\Program Files (x86)\Apache Software Foundation\Tomcat 7.0\bin\Tomcat7w.exe When you open the exe it will show you a path. Follow that path and you will see that Java changed the path for the new version. Simply copy and paste the new path into the dialog box replacing the old path ad click ok.
  8. Hello Kit, We would like to discuss this further with over a phone call. Please contact the Business Support team at 1-619-630-2400. We are available Monday through Friday 6am to 6pm PST. Thank you,
  9. Hello philmatthews, So the easiest way to do this is to make sure all zones are set in the Policy Manager in ERA. Once ths is done check the box that says "Discard all previous settings on the target computer" in the lower right corner of the same window. When you set up al zone make sure they are in the order you want them in.
  10. Hello Ciodo, There is not a way to change the way ESET marks the header. What filter are you using after ESET? Can you PM me a copy of the header of one of these emails?
  11. Hello Verus, Currently there is not a way to import to V6 for exclusions. I will add this to the list for the Development team to review and add to future versions of this product line. Please bare in mind this is a very new release and we are still taking suggestions regarding fuctionality. Thanks
  12. Hello Cemmac, I would start with this checklist. I would figure that the machine in question does not have any connection to that server over port 2221. The checklist will give you several ways to test the connection. You can also put an address into the browser on that machine like this hxxp://%yourservername%:2221/update.ver . This should give you a text file with all of the current stuff in the mirror folder. Thanks William
  13. Hello Andreas, I have a way to correct the email address on the ELA so you can get the email. I will need the exact email addres tht you want to be the "License Owner". Also I see that you did get the U/P converted to a License Key so you should be able to install ERA 6 with out issue. This only requires the License Key at install. You can Private Message me with your email address you want on the account. Please Note, at the time of this post, Version 6 of our Business products are available only in North America. The global launch should be sometime in early 2015.
  14. Hello Andreas, I have opened a ticket with our team incharge of this. I hope to hear something soon. I will keep you informed.
  15. Hi Marcus. Can you PM me the esets.cfg and also eset_smtp_spec.cfg? I will need to take a look and can give you a better response with more information.
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