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  1. I can check the ESET Server console but I'm mainly using the default settings. Any idea where I can find that specific one? I assume it's under the custom policy?
  2. I've noticed that anytime we update our ESET endpoint version that our Exchange users complain that outlook is stuck updating for some time after. What causes Outlook to resync or update after and endpoint update and is there anyway to avoid this?
  3. Makes sense as they never reboot haha. I'll scheudle a reboot for the weekend to see if it clears up.
  4. I can't see how to get rid of this alert. I checked the custom policy but didn't see and area for that. Any tips?
  5. Thanks for the tip! I'll try that and get back to you but seems like that's that answer.
  6. Hmm I tried to click onto the exclusions section but got the following message. I can't create one manually and use a threat name. Going to look into it a bit later
  7. I'm trying to exclude that threat by name in the the ERA console under policies but I can only find options to exclude it by path or executable name. Is there a spot where I can list that exact name "EFI/CompuTrace.A" so it can be skipped? I don't want to completely disable PUP protection
  8. Thanks! it seems to be working. I'll monitor it over the next few days but looks like I'm in the right direction.
  9. Thanks for the tip! I'm going to try that today and disable the other one but the only thing I'm concerned about is how can I test it? Is there something like eicar I can use that ESET would detect but not be able to clean?
  10. But the first option in your pic is for items detected during computer scans by ESET but 90% of mine are from real-time detection so I'm not sure if that would apply.
  11. We've recently enabled email notifications but the volume of alerts we are getting is way too much and it's for items that ESET is quarantining which makes it not a threat. Is there a way to only receive and email alert for and items detected buy not cleaned? The one below I'm pointing to seems to be about detections found but not cleaned only during a scan but what if someone downloads somethings malicious and it's found but can't be cleaned which would be outside of a detection window.
  12. Yea I have some older users that refuse to use gmail though lol Thanks Marcos!
  13. I have an office with about 100 users that use both ESET endpoint 7.x and the Gsuite sync tool. This past week a bunch of users kept receiving the error below so I wanted to post here to see if other have had the same experience. I really don't want to disable the ESET outlook add-in for security reasons. Dear G Suite Sync user, G Suite Sync has scanned your Microsoft Outlook® profile and detected some add-ins that could cause synchronization problems: ESET Outlook Add-in Please be advised that the listed add-ins should not be used in conjunction with G Suite Sync for
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