eornate

As i know, by default, clients will update database via proxy of the Eset protect server, which called Eset Bridge via port 3128. If it was disabled, you can create the new policy to use. If clients can not communicate with Eset protect server, it will update direct with internet ( out side of network). Hope it will help.

Thanks your quickly response. Yes, i will.

Hi , Today i have the issue with start encryption with error below : i've checked on this link : Troubleshooting | ESET Full Disk Encryption | ESET Online Help but has no the solution. Could you please help me to check this ?

Hi @Marcos, The customer removed version 10 and installed version 11.I'll note this case for in the future. Thanks your support.

Thanks your suggested. This's log on the server efsw_logs.zip

Hi @Marcos , Thanks your reply. However, the customer installed the version 10 ( as i know it has no firewall) so what the reason with "Firewall is non functional" ?

Hi everyone, As far as i know, with the product "ESET Server Security for Microsoft Windows Server" will have no feature "FIREWALL" on version 10, and with the version 11 , this feature have to active with the license "The Firewall is available only if you have an active ESET PROTECT Entry Tier subscription and above" My customer just bought the license standalone ( 1 license for file server, it called Eset small business security) and install with the version 10.0.12015.2, however it alerted the "Firewall is non functional. " I don't know this license will match to what the Tier in Eset protect Essential/Entry or above. Could any one please explain for this one ? Thanks in advanced.

Thanks your reply, i will inform customer.

Thanks your response. I also suggested that but they said they have no policy, just use default when deploy EFD and they conform they just used only 1 time.

Hi @Kstainton , How can we know the root cause on this ? My customer has the same issue but he said he just use the Recover password one time . Now he have to decrpyt and want to know the root cause ? Thanks,

Hi @Marcos, i tried to deploy again with this VM ( i snapshot this VM and backup database before) but it was not successful and appear the error : How to i can restore my server ?

I have the same issue after done those steps from Marcos.Now i can not log in the webconsole.

Yes, i forgot about the linking to other. Thanks.

It worked , Thank you.

Hi everyone, I have the issue with URL list management. I have the rule block all : rule block with * And rule allow with : However, when i access the url, which was allowed , the content in this site was not load pictures : Anybody can help me ?

HI, You can reference this link : User interface elements Hope it will help.

Hi every one, How to i can get the serial number Bluetooth device like the Disk storage ?

At current time, i've used this feature on cloud. Is there problem and it've fixed ?

Hi everyone, On my cloud, the feature "Network isolation" is not available I have to into the ESET INSPECT to use this feature. On the on-prem, i can use this one How to i can use this one on cloud ?

Hi @Marcos, Thank your reply. Yes, I know.I mean that which the file > 64MB -> how to ESET would protect endpoint with this file (unkown before) ?

Hi every one, I have a question about Eset live guard. What is the maximum size of a file which can be sent? ESET Security products can submit files up to 64 MB in size. You can define a maximum size to send in your policy for ESET LiveGuard Advanced. So if with the file greater than 64MB, how to ESET analysis this file before use ? Thanks in advanced.

Hi everyone, Today, after migrate Eset from OVA centos 7 to new OVA rocky 9, i experienced the issue : the client was appear duplicate on the portal, i just have only one this client and have no clone machine. Have you been ever experiencing with this ? And i have a question with task "Reset Cloned Agent ", i was not use the task before and i don't know when use this task although i read the guide.Anybody can explain to me for the scenario ? Thanks in advanced.

Thanks your reply. It worked.

could you share the solution ?

Hi everyone, Today , i tried to install the efs-10.2.41.0x86_64.rpm on my server however it can not. I used task on eset protect server and tried install manually on server but the both have the same issue with error : I tried use "dnf clean packages" and reinstall but it same the error. How to i can install efs for my server ? Thanks in advanced.