foneil
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Posts posted by foneil
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3 hours ago, mayowa said:
A client is trying to set up ESA to integrate with Sophos vpn but keeps getting connection error and we discovered that the port 1812 is not listening after running netstat, how can we resolve this
Have you reviewed this Knowledgebase article
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3 minutes ago, JRV said:
Thanks, FONEIL. Since there is no mention of the April 2018 update (or any other feature update) on these pages, does that mean version 6.1x and higher officially support W10 v1803, and that there's no need to wait for "ESET Endpoint Security / Antivirus with declared RS4 support should be released during the upcoming week."?
I see what you are saying. I don't want to speak for the Product Managers but I would say, the "official" support is announced in the product changelogs when the product is "officially" compatible. The KB documents any possible issues whether "officially" announced or not (before and after compatible build release).
I can see why (for business products especially) having a single location (such as the KB) to say whether on a certain date it is officially compatible or not would be beneficial. I will see what I can do about updating content to address that.
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3 hours ago, JRV said:
Thanks all. I need official guidance; too much liability to rely on anecdotes. Until it's officially supported, I can't afford to install it on clients' systems. And even then I'll wait a few weeks.
I like ESET, but you need to post a KB page like Trend does: https://success.trendmicro.com/solution/1119685. Post it a couple weeks before release date, and update it until every product is supported. (But don't do the other thing Trend does...wait until 4 months after release to issue an update to support a new W10 feature update!)
We have Windows 10 KB articles for Home and Business that we update if there is an issue with any of our products and Windows 10--
Home and Business:
Known issues with ESET products and Windows 10
Home products:
Upgrade to Windows 10 with your ESET product installed
Business products:
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6 hours ago, alexroz said:
Just found the solution at: Cannot connect to the ESET Remote Administrator Web Console (6.x) after MySQL update on Linux
I'm glad you found it. For issues like this that necessitate a quick KB article, I'm toying with the idea of an RSS feed users can subscribe to for new KB articles, same as the ones already created for KB News, Alerts, Customer Advisories:
Subscribe to ESET Knowledgebase Support News, Alerts and Customer Advisories
I'm not sure how else we could get this info to users like you when you need it--let me know what you think, and we'll keep thinking too
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Have you tried to go through the steps in the KB article Optimize your device for Anti-Theft in ESET Windows home products?
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Depending on how you migrated to EMSX 6.5, you may have to recreate some configurations manually (user-defined rules, whitelists, blacklists, etc.).
https://help.eset.com/emsx/6.5/en-US/idh_config_mailserver_rules.htm
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Just now, Purpleroses said:
Thank you for the information. So I don't need to worry about version 11.1.42 because I still did not get a message saying there was an update for that version?
Correct, when the uPCU or PCU is available, you will get the notification in-product. Or sign up for KB News emails (rss) to be notified when the regular installer is available on the website.
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Current version of the installer is now 11.0.159, so you didn't do anything wrong. You can reinstall with the same license as many times as you need to.
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I will PM you about the workaround.
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I see what you're saying, I think I'm experiencing the same thing, I don't see a change when I try to adjust the time from the Home > Reports section of https://parentalcontrol.eset.com/ I can't "Save" the changes but I can adjust from the Rules > Time limits for fun & games section. I'll forward this on to see what's going on.
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You should be able to adjust, per the table here https://support.eset.com/kb5555/ time budgets and time restrictions are available in the Free version.
Is the category set to Fun & games? http://help.eset.com/epca/1/en-US/rules_appguard.html
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9 minutes ago, SM03 said:
Ohk I see, thanks. Can you explain further what's Overnight update? Got the term in the second link of the article that you gave but found nothing specifically regarding, so asking here.
Yes definitely, overnight updates are "Coming later in 2018."
jk
But not jk, that's all the info I have at this time--I felt compelled to include that in the article as a placeholder so people are aware of all the current and planned update types, and so there is a central location to find this information. As more info comes, I will update the content in that KB article.
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50 minutes ago, SM03 said:
I've already got the update via regular channel but asking for the offline .exe installer because I am going to format my system drive in a day or two, so that's why.
& I checked the ESET website for the link but didn't find any updated link there for .42.1, only has .42.0https://support.eset.com/kb2885/ the download for .42.0 is the "same' as the .42.1, the latter is a "repacked build" and after the 42.0 updates the detection modules, they are the same version. More explanation about repacked versions and version numbers, see https://support.eset.com/kb2256/#RepackedBuildRelease
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Antispam functionality in ESET business products version 3 and 4 will soon expire.
The end-of-life (EOL) for these products is March 31, 2018. See https://support.eset.com/kb3592/ to check the EOL status for your product.
Products affected:
- ESET Mail Security for Microsoft Exchange Server (version 4 and earlier)
- ESET Mail Security for IBM Domino (version 4 and earlier)
- ESET Smart Security Business Edition (version 4 and earlier)
- ESET Mail Security for Linux (version 4.0.10.0 and earlier)
- ESET File Security for Linux (version 4.0.10.0 and earlier)
- ESET Gateway Security for Linux (version 4.0.10.0 and earlier)
After expiration, machines with versions 4 and earlier of these products will continue to be protected against malware, however the existing Antispam protection will no longer function.
Important notice to users of ESET Remote Administrator: If you have installed versions 3 or 4, you also need to upgrade to the latest ESET Remote Administrator version to fully operate all your newly upgraded products.
Migration/upgrade instructions
File/Mail/Gateway Server products: https://support.eset.com/kb3580/#EMSX
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Antispam functionality in ESET business products version 3 and 4 will soon expire.
The end-of-life (EOL) for these products is March 31, 2018. See https://support.eset.com/kb3592/ to check the EOL status for your product.
Products affected:
- ESET Mail Security for Microsoft Exchange Server (version 4 and earlier)
- ESET Mail Security for IBM Domino (version 4 and earlier)
- ESET Smart Security Business Edition (version 4 and earlier)
- ESET Mail Security for Linux (version 4.0.10.0 and earlier)
- ESET File Security for Linux (version 4.0.10.0 and earlier)
- ESET Gateway Security for Linux (version 4.0.10.0 and earlier)
After expiration, machines with versions 4 and earlier of these products will continue to be protected against malware, however the existing Antispam protection will no longer function.
Important notice to users of ESET Remote Administrator: If you have installed versions 3 or 4, you also need to upgrade to the latest ESET Remote Administrator version to fully operate all your newly upgraded products.
Migration/upgrade instructions
File/Mail/Gateway Server products: https://support.eset.com/kb3580/#EMSX
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3 hours ago, camelia said:
Sorry to hijack this post,
Where I can download v11.0.159.9?
I don't want a buggy new version
Thanks
Camelia
You can contact support (How can I contact my local ESET partner for support? ) and ask for the last version of your product. But if you have that installed already, then you don't need to do anything because the in-product upgrades won't install the new version yet. Fresh installs of the latest version are running without issues afaik.
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I think marcos meant that the in-product PCU update to the latest version has been halted -- the Live Installers still downloads the latest 11.1.42 version.
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I don't know if we have an "official" position on this posted, but afaik our outward-facing support content is written using US English as our style guide and that is why we use the American flag to denote that language record. Same with Spanish actually, we use the Spanish and not Mexican (for example) flag for the same reason (same with Brazilian Portuguese)--the flag represents the localization or style guide of reference, not the country of origin of the language. I realize this might be a fine distinction, but this is how we approach "localization" rather than "translation" when we match the record to a flag.
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The new version 11.1.4 is available via uPCU updates, regular release hasn't happened yet.
ESET has changed (as you've noticed persian-boy) how we are releasing Home products updates/upgrades.
I created a Knowledgebase article to help explain the new release strategy: https://support.eset.com/kb2256/
For uPCU releases, see description here https://support.eset.com/kb2256/#uPCUmicroupdate.
Full changelog will be available with Full version release.
Let me know if that helps or if you think that further info is needed.
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Checking with Tech Support.
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EAV v9 wasn't released before we migrated from Wilders, so I doubt those settings (from v7) would apply to 9.425.4. Maybe they would idk, but the old Wilders forum is still archived on Wilders, let us know what you find digging through there!
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Can you try using "has prefix".
Also, tangentially related I think, this could be another option for getting that info...? https://support.eset.com/kb6164/
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Can you check if the option for Presentation Mode/Gamer Mode is enabled? If it is, try disabling it.
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If you run regular update does it go away are does it stay forever or until restart or something?
ESET SysRescue Live 1.0.16 has been released
in ESET Standalone Malware Removal Tools
Posted
A new version of ESET SysRescue has been released. See the ESET SysRescue Download page for more information and to download the tool.
How do I use ESET SysRescue Live to clean my computer?
Changelog