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foneil

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Posts posted by foneil

    Facebook

    in General Discussion

    Posted

    there are few companies that work with Facebook's Malware Checkpoint feature, ESET is one of them. The screenshot you uploaded is not for ESET though. If you receive a Facebook notification for ESET, our product allows you to run the scanner from the browser. 

    For more information see

    Why does Facebook require that I scan my computer?

     https://support.eset.com/kb3626/ 

    License Manager

    in ESET NOD32 Antivirus

    Posted

    Sorry for missing this thread -- after you click "Add license", enter your License Key and click "Add license" again, you will be taken to the Activate form in order to add the license to ESET License Manager. So it seems you can't add retail box licenses to ELM for safe keeping, but I understand why you would want to do this--I'll mention this to Product Manager and I'll update the Online Help to be more clear about this. 

    ESET Tech Support Number

    in General Discussion

    Posted

    1 minute ago, peteyt said:

    It is rare that i have to email eset but i have found on a couple of occasions I have received no replies. I know one was for a few suggestions and the other was for a false positive web certificate block a few months back on a website I visit. I got it fixed via the forum in the end even though we are always recommended to email for false positives. Just would be good to recieve a reply even if it is just to confirm it is being investigated with replies with any updates later

    Yeah, I should also point out that there IS a difference between the contact forms US and INT (the location where the emails go to):

    https://www.eset.com/us/support/contact/
    https://www.eset.com/int/support/contact/

    Those go to different places depending on your location -- usually, I am speaking about US support because that's where I am based and what I have any influence over. We (ESET as a whole) are working to align the global partner support better. 

    For FPs, the "send a reply notification" is something we've been talking about as well. 

    ESET Tech Support Number

    in General Discussion

    Posted

    We (the ESET Knowledgebase team) work with Technical Support and our Web Team on issues like this, but don't have final authority about what content goes where. 

    We are also trying new things and evaluating how we can best support our users. I can tell you that there is a change in deliberation now related to the Live Chat link and it's location/prominence on the main eset.com website. 

    For what we can control (the KB), if you search "Contact" on support.eset.com, the options for the phone numbers and the live chat will display. 

    2017-11-29_9-32-47.png

    To be transparent, we prefer that users contact us using the email contact form because it's easier to track issues and follow-up with content to help other users, and the turnaround time for emails is usually less than an hour, and if more f2f help is needed, the Tech Support Agent will send a link to the helpus Live Chat anyway. 

    Long story short (too late!), we are always thinking about this and working to implement and test new ways of delivering this information--we will discuss the info from this thread right now too. 

    ESET Tech Support Number

    in General Discussion

    Posted

    We have phone support in San Diego, Live Chat, email support, we respond to support questions on Twitter, Facebook, our ESETKnowledgebase YouTube channel... for Partners we have 24/7 support...

    https://www.eset.com/us/about/contact/

    Home and Business Support

    See the resources below for assistance with your home, business, or enterprise-level ESET product.

    LIVE CHAT SUPPORT

    USA support based in San Diego, CA:

    For Home call: +1 (619) 630-2300
    For Business call: +1 (619) 630-2400
    Hours of phone support: 6:00am - 5:00pm Pacific Time [GMT-8], Monday - Friday

    ESET Endpoint Security and ESET Endpoint Antivirus version 6.6.2064 have been released

    in ESET Endpoint Products

    Posted

    ESET Endpoint Antivirus and ESET Endpoint Security version 6.6.2064 have been released.

    Changelog: 

    • Added: Native support for Microsoft Windows 10 RS3 Release (1709) including support for cloud files
    • Added: Reporting of status to Microsoft Windows Defender Security center
    • Fixed: Problem with not keeping license information, when upgrading from Endpoint 5
    • Fixed: Problem with generic threat name path exclusion containing “*” symbol
    • Fixed: Problem with splash screen appearing when docking / undocking computer
    • Fixed: Incorrect graying out of application statuses locked by ESET Remote Administrator
    • Fixed: Problem when override does not switch off, after exceeding override time when system reboot was performed
    • Fixed: Incorrect error displayed when Web access protection is not installed
    • Fixed: Client task switch “restart system when needed” is ignored, when Endpoint 6.6 is installed using ESET Remote Administrator software install task
    • Fixed: Other minor bug fixes and optimizations 

    Upgrade Clients to the Latest Version

    Updated builds of ESET endpoint products are available from the ESET Remote Administrator repository and the ESET download page. 

    Known Issues

    See our Knowledgebase article for known issues in ESET endpoint products.

    Support Resources

    ESET provides support in the form of User Guides, fully localized application and online help, online Knowledgebase, and applicable to your region, chat, email or phone support.

    ESET Security for Microsoft SharePoint Server version 6.5.15013 has been released

    in ESET Products for Windows Servers

    Posted

    ESET Security for Microsoft SharePoint Server version 6.5.15013 has been released and is available to download.

    Changelog

    • Fixed: Infected file copied via network is not detected by Real-time protection
    • Fixed: Incorrect information in Database scan Log
    • Fixed: The error message "There were errors executing the SHPIO helper tool" displays after installation
    • Fixed: SharePoint Administrator Username does not update correctly in Advanced setup
    • Fixed: Changing the On-access filter “Action to take if cleaning not possible” to “No action” does not save correctly
    • Fixed: Selecting “Revert to default” in “On-access filter” settings removes the text in the "Template of a message displayed on threat detection" field
    • Fixed: eShell scans are not visible in list of scans in eShell
    • Fixed: SharePoint ULS logs display "Detected use of SPRequest for previously closed SPWeb object" after running On-demand database scan
    • Fixed: SharePoint event log displays the messages that services are not running when a SharePoint account is not a local admin
    • Fixed: Context menu options do not work in Advanced setup fields with multiple-lines
    • Fixed: Reverting to defaults in the “Antivirus and antispyware” section changes the scan targets list in “Basic” section
    • Fixed: Unable to remove the notification “SharePoint on-access filter is disabled” status

    Support Resources

    For more information and to download the product, visit the ESET Security for Microsoft SharePoint Server download page or contact your local reseller, distributor or ESET office.

    To review a detailed and up-to-date list of known issues, see Known issues for version 6 ESET business products.

    How to increase seat count?

    in ESET NOD32 Antivirus

    Posted

    It does depend on where the license was purchased and the type of license, remember we are a partner-based company and different partners and distributors offer different license types. If your friend bought an NFR (not for resale), this will affect renewal obviously). If they bought online, the license type will depend on the location of the partner (it's possible to purchase licenses outside of the US, for example). 

    Otherwise, your friend should use License Manager to add their current license to my.eset.com, and from there, can add license quantity:

    http://help.eset.com/license_manager/en-US/elm_managing_license.html 

    System Cleaner

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    16 minutes ago, SCR said:

    Thanks foneil.

    It would be nice to know what the settings are currently and what Eset would reset it to. More detail would be very helpful. Perhaps I'm missing something.

    2

    Resets back to Computer default is all I understand it to mean. But I agree/understand that it would be good to have a list of what flagged it in the first place and what will be reset. 

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