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rgoldman

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Posts posted by rgoldman

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    in ESET Endpoint Products

    Posted

    Whats the best method to have ESET not prompt clients about outdated versions? For example I had one client asking me about the AV going out of support and it was only 1 or 2 minor versions behind. As quick as you release version updates this shouldn't happen. I know of Endpoints (not managed by me) that have version 4 and 5 in use and still receive definition updates etc. There should be a better method of receiving program updates. For example, if you run a program/version update, Windows prompts no AV installed etc until reboot. And as I said as quick as you're releasing program updates it's already outdated before it reboots. Just my thoughts.

    Slow IMAP with Antivirus

    in ESET Endpoint Products

    Posted

    Hey @Peter Randziak

    Thanks

    Yes already tried that as I said before. Tech support and I disabled everything email related in the policy. They couldn't confirm the issue, but if I use it for more than a day or so it's really bad.

    I don't think it's my machines. Desktop is Intel i9 CPU with SSD, Laptop is Intel i7 with SSD (my phone doesn't have this issue). The server is sitting right next to me, it's running Xeon with SSDs under light load.

    But I can tell you if I uninstall ESET AV Outlook w/ IMAP is very responsive, where as it was taking 5-10 minutes (or more sometimes) to send a message or update a folder. Mailbox size is only about 2.5GB.

    Slow IMAP with Antivirus

    in ESET Endpoint Products

    Posted

    @Peter Randziak

    I'm not sure what else to do, aside from loading a machine fresh which I haven't had time to troubleshoot much further yet. I did add exclusions for the Office Directory and PST/OST files (all email security functions were previously disabled in the policy).

    However I'm still convinced it's ESET somehow, I mean it only occurs when ESET is installed. I had to uninstall it to get my email, that's very inconvenient.

    I'm determined to find out exactly whats going on just haven't had much time to work on it. I thought it might be an Outlook Addon I was using but I uninstalled it for about a week and it made no difference.

    Side note: I'm using Linux Mail Security 4x on the IMAP server.

    I'll post back any findings.

    Thanks

    Slow IMAP with Antivirus

    in ESET Endpoint Products

    Posted

    @LesRMed thanks

    Yes I keep thinking that. It worked fine for a couple years and all of a sudden my laptop started doing it. A month or so later the desktop. And I’ve had a couple customers with minor issues.

     

    i can uninstall AV and Outlook runs fine, reinstall and then it may be good for a few days and right back to slow.

     

    im getting real anxious now. Maybe I’ll reload a machine and go from there, but I do have a newer desktop it’s on rn. So idk. Probably something I’m overlooking or goofed up in my policy.

    Slow IMAP with Antivirus

    in ESET Endpoint Products

    Posted

    Hello

    After a few weeks of narrowing it down, reinstalling etc. I've determined that IMAP is terribly slow in Outlook 365/2019 with ESET Endpoint AV installed. Even with everything email related disabled in the policy etc. If I reinstall it, it does fine a day or two, then its back to dragging. Any suggestions on how to fix this?

    Thanks

    Update Error?

    in ESET Endpoint Products

    Posted 

    [23:52:26 PM] ESET Log Collector v4.0.2.0 (12/9/2019) - 64 bit
[23:52:26 PM] Copyright (c) 1992-2019 ESET, spol. s r.o. All rights reserved.
[23:52:26 PM] 
[23:52:26 PM] Detected product type: eea
[23:52:29 PM] ==============================
[23:52:29 PM] ESET logs collection mode: Filtered binary
[23:52:29 PM] Number of days to collect target files and log records for: 30
[23:52:29 PM] Saving metadata to C:\Users\user\AppData\Local\Temp\elc41D3.tmp
[23:52:29 PM] Adding file: C:\Users\user\AppData\Local\Temp\elc41D3.tmp -> metadata.txt
[23:52:29 PM] Adding file: C:\Users\user\AppData\Local\Temp\elc41D4.tmp -> info.xml
[23:52:29 PM] Adding file: C:\Users\user\AppData\Local\Temp\elc41D5.tmp -> features_state.txt
[23:52:29 PM] === Running processes (open handles and loaded DLLs) ===
[23:52:29 PM] Exporting...
[23:52:31 PM]   OK
[23:52:31 PM] Adding file: C:\Users\user\AppData\Local\Temp\elc41D6.tmp -> Windows/Processes.txt
[23:52:31 PM] Adding file: C:\Users\user\AppData\Local\Temp\elc41D7.tmp -> Windows/ProcessesTree.txt
[23:52:31 PM] === Drives info ===
[23:52:31 PM] Adding file: C:\Users\user\AppData\Local\Temp\elc480F.tmp -> Windows/drives.txt
[23:52:31 PM] Exporting volume information...
[23:52:31 PM]   OK
[23:52:31 PM] Adding file: C:\Users\user\AppData\Local\Temp\elc4820.tmp -> Windows/volumes.txt
[23:52:31 PM] === Devices info ===
[23:52:31 PM] Adding file: C:\Users\user\AppData\Local\Temp\elc4AA0.tmp -> Windows/devices/setupClasses.txt
[23:52:31 PM] Adding file: C:\Users\user\AppData\Local\Temp\elc4AC1.tmp -> Windows/devices/interfaceClasses.txt
[23:52:31 PM] === Services Registry key content ===
[23:52:31 PM] Exporting...
[23:52:32 PM]   OK
[23:52:32 PM] Adding file: C:\Users\user\AppData\Local\Temp\elc4AC2.tmp -> Windows/Services.reg
[23:52:32 PM] === Application event log ===
[23:52:32 PM] Exporting...
[23:52:32 PM] Windows event logs could not be exported in evtx format. Exporting in xml format...
[23:52:32 PM] ERROR: Failed to open event log
[23:52:32 PM] 
[23:52:32 PM] Removing temp files...
[23:52:32 PM] 
[23:52:32 PM] ==============================
[23:52:32 PM] An error occured during collection of files.   See the log for more info.

    Updated and everything fine it seems. But when I run the collector I get an error. I tried Defaults, 1 and 30 days, same error.

    Mute computer/no email notifications

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Hello

    I have one computer that is in a group of which I have set to receive email notifications. I removed that policy and assigned new policy that has email notifications disabled yet I still receive emails. I have also "Muted" the computer and I still receive emails. What exactly does "Mute" do and should I still receive emails if I have muted a device? I read in Help that it will stop communicating with ESMC but doesn't clearly say about email notifications etc.

    Thanks

    Update Error?

    in ESET Endpoint Products

    Posted

    Thanks guys, and sorry I thought I had email notifications for replies on and I haven't checked the forum until now.

    @Nightowl  It's been doing this a while, like before Windows 7 went out of support etc. Sorry I know I should have fixed it before now but the client is working fine, it's just reporting a date in the future as an error or something, not sure.

    @MichalJ Yes the time is correct on the workstation, I've checked numerous times and settings during checkout/maintenance.

    @Marcos Attaching a screenshot of the Endpoint itself, is that what you're asking about?

    e1.jpg

    e2.jpg

    Update Error?

    in ESET Endpoint Products

    Posted

    Hello

    I have a workstation, running Windows 7 Pro, theres always a error on it in ESMC, saying its not up to date etc. But what's weird is it under status/last occurred is always a date in the future. I don't understand. I've updated the installation multiple times, done maintenance on the OS, reset winsock, cleanup etc. and it's still doing this, any suggestions?

    Screenshot is attached.

    Thanks

    Reggie

    Untitled.jpg

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