[does not work Advanced Memory Scanner]

Hello Evik,

 

could you please provide us with more info what exactly is not working and also provide us with steps how to reproduce the issue.

[Language switch in forum (USA --> USA, ESET)]

Hello,

 

we requested few minor customizations, so that is why you can see "English (USA) (ESET)", but the default one cannot be removed.

The only possible solution would be to remove the language selector completely.

[Virus database can not be updated]

Hello,

 

the updates has been resumed.

[Process crash]

Hello Mbarile,

 

just send me a private message if you are interested in testing of fixed version.

We have only positive feedback from testers so far i.e. no crashes reported. 

[Nod32 version 7 cannot be used with Outpost firewall]

Hello Longtimeuser,

 

we are really sorry for your negative experience, but we can't guarantee compatibility with every 3.rd party software, if you have any issues directly related to our products we will be more that happy to assist you.

Have you considered switching to ESET Smart Security with a firewall built-in? 

[Added Dolphin Support]

Hello Arakasi,

 

the browser has to have published API we can use in order to integrate our Anti-phishing.

If the alternative browsers publish such API we will consider adding support for them.

[Can I manually delete quarantine files?]

Hello,

 

yes you can delete them manually in case there is so many of them.

I would suggest to do in on a regular basis in case of such load.

[Process crash]

Hello Meschiash,

 

we have a custom (unofficial) build, which should solve the reported issues. 

In case you have been facing the issues and you are willing to participate in testing, please send me a private message with reference to this thread

[Unable to Uninstall the ESET Mobile Security from my phone]

Hello, 

 

try password reset, you can follow instructions described in this KB article.

[No SSL Connection to choose]

Hello,

 

try to set it up via advanced settings.

In case you work with sensitive data, consider sending the notifications to a server outside your company. 

[Process crash]

Hello,

 

we have a custom (unofficial) build, which should solve most of the reported issues. 

In case you have been facing the issues and you are willing to participate in testing, please send me a private message with reference to this thread.

[New Smart Security Works Too Well]

Hello Megentry1,

 

can you please contact customer care with the networking issue?

 

Which version of the product would you like to use?

I checked the KB article and I was able to download older version of the product.

[Process crash]

@Planet we got the logs, devs will check it and we will provide you with further instructions.

 

@All please provide us with logs as requested.

 

Thank you all for cooperation and patience. 

[Process crash]

Hello,

 

@Planet please run it directly from terminal as an administrator with elevated privileges, it should work.

Please keep the setting as it is for now and provide us with the logs, we really need them to investigate the issue, because we are not able to reproduce it internally.

 

@Tsdevice, Johnosheridan and HIROSGR

could you please provide us with the full set logs as mentioned here:

https://forum.eset.com/topic/2102-process-crash/page-4#entry14148

 

@HIROSGR #2

 

have you tried to enlarge timeout for kernel spinlock to avoid crash by command: "sudo nvram slto_us=0xffffffff" and restart for apply.

In case you experience kernel panic please provide us with logs

 

You may return everything to normal by running command "sudo nvram -d slto_us" and restart to apply

[Process crash]

Hello,

 

could you please provide me with the crash log?

I can check it, we maybe already have an workaround for it.

As we said it is not one issue, but more resulting in one observable behavior, which makes this quite complicated.

[ESET NOD32 Antivirus 7.0.317 has been released]

Hello Wrogg,

 

does the issue persist after re-installation?

If yes could you please provide me with SysInspector log and Egui crash dump with exception trigger set on first exception?

[Chrome suddenly blocked by ESET firewall]

Hello Bartgrefte,

 

the upgrade via build-in updater hasn't been launched yet.

[ESET Smart Security 7.0.317 has been released]

Hello,

 

@Max: upgrade is supported, so you do not need to uninstall it manually.

 

@SlashRose: the installer package is located in C:\Windows\Installer\ 

[ESET Mail Security not processing all emails]

Hello,

 

do you have the senders of the spam messages it approved senders list?

 

Have you considered upgrade to most up to date version of EMSX?

[Push installation from ERAC not proceeding past "In Progress"]

Hello Optical,

 

are all the requirements from this check list met?

If yes I would recommend you to contact your local support with logs for further investigation.

[EMS doesn't allow to send/receive emails]

Hello Cruz,

 

were you able to troubleshoot the issue, or do you need our assistance?

If you have resolved it on your own please share your solution.

If not we will try to assist you.

[How long does it usually take for a reply to a support ticket?]

Hello Blankslate,

 

it may vary depending on current support load in that country.

 

I would recommend you to call them just to check state of your opened support ticket.

[Delete zip file attachments containing .exe]

Great, glad to hear that.

[Eset endpoint antivirus server configuration required for update]

Hello,

 

when it prompts for username and password on each update it means it is not correctly set so there are 2 possible solutions:

1. set the username and password correctly via the policy

2. set the update server not the request authentication so no username and password will be required

[Process crash]

Hello DWG,

 

could you please provide us with the crash log, maybe we have an solution for you.