[Adobe Reader And Other Things Cannot Be Opened In Scanning My Computer.]

Hello Johnny,

 

it is completely normal, that the scanner is not able to open files locked by operating system for itself like pagefile.sys and password protected archives, see more info in this KB article

[Eset Smart Security 8 Problem Web.protection]

Hello,

 

can you please try it with pre-release updates enabled?

[Eset Nod32 Av Update Not Digitally Signed]

Hello Wrogg,

 

sorry the correct path is: C:\ProgramData\ESET\ESET Smart Security\updfiles\

[Eset Nod32 Av Update Not Digitally Signed]

Hello Wrogg,

 

pack contents of this folder C:\Program Files\Eset\updfiles and refuse the update for now.

Please upload the compressed folder to a safe location and send me a download link, we will check it immediately.

[Error Egui]

Hello,

 

please uninstall and re-install all visual C++ redistributable packages on your system, it should help.

[Translation error?]

Hello,

 

the issue will be fixed in Antivirus and antispyware scanner module 1435+ .

 

Thank you once again for reporting it.

 

P.R.

[Surfing Freezes – Version 6?]

In case of any issues with the new version 6.0.13 please submit a support request for further investigation.

We will check it with Devs.

[Translation error?]

Thank you four your report and positive feedback.

 

I forwarded the issue to our localization team.

[Phising Protection - Firefox Not Supported?]

Mobile version of Firefox does not have public API available needed for integration of Anti-phishing protection feature.

[Eset For Mac Slowing Sending Of Larger Attachments In Email]

Hello,

 

does the issue persist also with newly released version 6.0.13 ?

[Append Tag messages to Email Subject or Footnote]

Yes, exactly that is the reason.

SSL scanning is available only for Windows platform, but by default is off for now.

[Main Gui Not Responding]

Hello,

 

do you have the latest version installed?

If no please upgrade to it.

 

In case the issue persists with the latest version, please create a SysInspector log from the affected machine and dump of egui.exe (it should be unresponsive for a while at least 30 seconds), pack them to an archive and send me PM with download link.

[Device Control - Rule with Invalid Data]

Hello Mark,

 

I would recommend you to contact your local ESET support for further investigation.

 

Please let us know how it went.

[Firewall Dos Logs?]

Hello,

 

do you have an public IP address assigned to your computer or are you behind some router providing NAT? 

[File Security Password Reset]

Hello Arakasi,

 

yes you can use the utility for EFSW as well.

 

Send me a private message with ID and customer's username and password and company name to verify. 

[Cannot connect to /tmp/esets.sock: No such file or directory]

Hello,

 

it is probably permissions issue. 

How often do you see this error?

 

In case you would like to test new build (users reporting this same issue told us that the issue does not reoccur with 6.0.13), send me a private message.

[Append Tag messages to Email Subject or Footnote]

IMAP and POP3 are used or their secured versions i.e. IMAPs and or POP3s?

[Doesn't respect exclusion list]

Hello Damoon,

 

please paste here appropriate lines for the threat log, screenshot from your exclusions and list of modules from the about window,

 

we will check it.

[Append Tag messages to Email Subject or Footnote]

Hello,

 

which protocol do you connect to the mail server?

Which e-mail provider do have?

[Smart Security's Firewall partially blocks Fritz!Box 7490]

Great, thank you for sharing your experience with us.

 

Can you please mark it as solved?

[Smart Security's Firewall partially blocks Fritz!Box 7490]

Hello,

 

as a first step I would try Learning mode of the personal firewall.

[v. 3.0.937.0-0]

The new version contains just internal fixes and optimizations in order to prevent reported rare crashes and it has improved Anti-phishing protection.

[Delete zip file attachments containing .exe]

@mauirixxx: The upgrade of EMSX should be support so you don't need to uninstall it first.

 

@Arakasi: Thanks.

[not receive username password for trial version]

Please follow the steps in my previous comment.

[Delete zip file attachments containing .exe]

Hello,

 

the rules based on content of an archive will be available in next major version of EMSX.

 

There are already rules to detect the real file type i.e. exe renamed to .doc will be picked as .exe, moreover there is a new rule to detect dangerous attachments with double extensions for example invoice.pdf.exe.