ESET Insiders m4v3r1ck 121 Posted October 7, 2016 ESET Insiders Share Posted October 7, 2016 (edited) After waking from ONLY a monitor sleep, the ESET Main UI (egui.exe) disappears from: Taskmanager > Process / Users / Details. When logout and login again it fires back up. Cheers Edited October 11, 2016 by m4v3r1ck Link to comment Share on other sites More sharing options...
ESET Insiders m4v3r1ck 121 Posted October 11, 2016 Author ESET Insiders Share Posted October 11, 2016 (edited) Additional issue!Being in Interactive mode for the firewall protection, some pop-ups for rules suddenly disappear. the tray-icon disappears and the ESET main splash-screen shows itself again. Never ever had this behaviour in previous versions of my ESET CSP and SS! Sometimes the EGUI.exe is no longer present in Task Manager!Help appreciated! Cheers Edited October 11, 2016 by m4v3r1ck Link to comment Share on other sites More sharing options...
Administrators Marcos 5,392 Posted October 11, 2016 Administrators Share Posted October 11, 2016 It sound like egui is crashing. Please check your system event log for records related to possible egui crashes. I'd suggest contacting Customer care and providing them with the output from ESET Log Collector as well. Link to comment Share on other sites More sharing options...
ESET Insiders m4v3r1ck 121 Posted October 11, 2016 Author ESET Insiders Share Posted October 11, 2016 Hi Marcos, Thanks for your reply. The application is indeed crashing.Keep you posted, Cheers Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 318 Posted October 12, 2016 ESET Moderators Share Posted October 12, 2016 Hello, Please also change the dump type to full in advanced setup, Tools > Diagnostics. Then, once it crashes, provide the support with the dump as well. T. Link to comment Share on other sites More sharing options...
ESET Insiders m4v3r1ck 121 Posted October 12, 2016 Author ESET Insiders Share Posted October 12, 2016 Hi TomasP, will do so! Cheers Link to comment Share on other sites More sharing options...
ESET Insiders m4v3r1ck 121 Posted October 14, 2016 Author ESET Insiders Share Posted October 14, 2016 Hi TomasP, Uninstalled ESET IS 10.0.359.1 and re-installed ESET SS 10.0.359.1 on my workflow machine and no more crashing of the GUI. So for now I'll keep this version of ESSv10, as I don't need/want to use my workflow machine as a test-rig, I'll install and test the EIS v10 at a later moment again onto a test-SSD. Keep you posted.Cheers Link to comment Share on other sites More sharing options...
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