exceededsellbydate 0 Posted September 27, 2016 Share Posted September 27, 2016 Earlier this month I bought and downloaded ESET Smart Security 9 / 2016 / 9.0. Unfortunately other computer problems caused the program to be uninstalled. Now on attempting to reinstall, I fail, and am asked to do a special scan. That scan finds nothing amiss with several attempts made. Can someone, please, advice me how to get over this problem? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 27, 2016 Administrators Share Posted September 27, 2016 I'd suggest running the ESET Uninstall tool in safe mode, uninstalling ESET and after booting to normal mode, installing v9 from scratch. Should the problem persist, the best course of action would be contacting your local custom care, creating a support ticket and enclosing the output from the ESET Log Collector tool (see hxxp://support.eset.com/kb3466/ for instructions). You can also upload it to a safe location and pm me a download link in case the cause of the issue is obvious from the logs. Link to comment Share on other sites More sharing options...
exceededsellbydate 0 Posted September 29, 2016 Author Share Posted September 29, 2016 Foxed, as in win 10 instructions is, "Uninstall the Epfw NDIS LightWeight Filter". I am unable to find that. Please advise what to do. Link to comment Share on other sites More sharing options...
exceededsellbydate 0 Posted September 29, 2016 Author Share Posted September 29, 2016 Later I collected the log and found that apparently no product type had been found! Therefore I wiped all of the old installation and effected a clean install. So far all seems OK, but here is link to the latest log in case there's anything still not right. https://drive.google.com/open?id=0B16WAVYKSZrBRTNJR0J3QlNMeVE Apologies for any nuisance caused. Link to comment Share on other sites More sharing options...
exceededsellbydate 0 Posted September 30, 2016 Author Share Posted September 30, 2016 Another query, a little OT, but I didn't think another thread necessary. I thought the suite contained a firewall, which I cannot find. Am I right in my assumption? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 30, 2016 Administrators Share Posted September 30, 2016 ESET Smart Security indeed contains a firewall. Post a screenshot of your main ESET gui and advanced setup. Link to comment Share on other sites More sharing options...
exceededsellbydate 0 Posted October 1, 2016 Author Share Posted October 1, 2016 With your help I've found it. It's in good health. Thanks. Link to comment Share on other sites More sharing options...
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