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howo to treat with unwanted application ERA 6


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Dear All,

how do we treat the unwanted applications,

for example some of them already known and I need to add them to the approved list and some need to be removed deleted

from era console I have only 2 options Mark as resolved ! + On demand Scan !

 the available options will not resolve the issue

 

any reply or help is highly appreciated

B regards

 

 

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Generally in order to clear active threats, an on-demand scan task must be run from ERA using In-depth scan settings profile. Since potentially unwanted applications require user's intervention in standard cleaning mode, you would have to apply a policy that would set strict cleaning mode for the In-depth scan profile first.

As for threat resolution, this must be done manually. However, you can select threats that you are sure they have been resolved and resolve them at once.

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