macros 1 Posted April 26, 2016 Share Posted April 26, 2016 hello, we have problem with uninstall era agent. old server was down and we reinstall to the new server. problem come when we try to reinstall agent so it get new ceritificate. agent uninstall process ask password for continue. we give it the right password (same password with endpoint) it wont finish uninstall, say incorrect password. event uninstall eset endpoint security doesnt help. how to fix this, please. era agent version: 6.3 Link to comment Share on other sites More sharing options...
ESET Staff MartinK 375 Posted April 26, 2016 ESET Staff Share Posted April 26, 2016 hello, we have problem with uninstall era agent. old server was down and we reinstall to the new server. problem come when we try to reinstall agent so it get new ceritificate. agent uninstall process ask password for continue. we give it the right password (same password with endpoint) it wont finish uninstall, say incorrect password. event uninstall eset endpoint security doesnt help. how to fix this, please. era agent version: 6.3 Password could have been override by configuration policy from SERVER, have you tried empty password to be sure? Link to comment Share on other sites More sharing options...
macros 1 Posted April 26, 2016 Author Share Posted April 26, 2016 hello, we have problem with uninstall era agent. old server was down and we reinstall to the new server. problem come when we try to reinstall agent so it get new ceritificate. agent uninstall process ask password for continue. we give it the right password (same password with endpoint) it wont finish uninstall, say incorrect password. event uninstall eset endpoint security doesnt help. how to fix this, please. era agent version: 6.3 Password could have been override by configuration policy from SERVER, have you tried empty password to be sure? yes, i tried empty password. i know, version 6 override configuration by policy from server. finally, i successfully remove with revo uninstaller. disable era agent service before. Link to comment Share on other sites More sharing options...
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