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  1. Hello, great tutorial, i want to ask, how about server that not use samba? we want to protect our web server that have folder for web content and we want eset real-time protect it. thank you
  2. Hello, Our customer want to block tethering connection from usb smartphone with device control, but no luck. Block modem, portable device and even All device type still cannot block the connection. They said symantec can block tethering via device ID. IS there anyway to block tethering device. Thank you,
  3. hello MartinK, thank you for help. finnaly success migrate ova 6.4 to 6.5 here what i do: 1. deploy era 6.5 ova 2. pull database from era 6.4 ova 3. configure era appliance 6.5 ova, just setup the password. 4. and finallly, here the result.
  4. Hello, currenty user use era 6.4 and want to upgrade to 6.5 acording to this tutorial hxxp://help.eset.com/era_deploy_va/65/en-US/index.html?va_recovery.htm we try to upgrade to latest version, buat failed with this message Restart ova, and this happen. here appliance-configuration-log.txt era-ova-log.txt is there anyone is already success upgrade era ova with this method? thank you,
  5. Hello, Our user use era ova for eset server. yesterday they said cannot access web console with error Login failed"connection has failed with state 'not connected' check Era service and apache is running, but mysql not running try to start mysql manually, end with this error try to add explicit_defaults_for_timestamp = 1 under [mysqld] but no luck. how to solved this problem? here trace log from server. trace - Copy.log.txt thank you.
  6. hello, our user infected by ransomware and encrypt files to extention gebdp3k7bolalnd4.onion._ Eset already install in this computer and updated. is Eset already detect this ransomware? Eset have decrypt tools for this ransomware? i try use https://decrypter.emsisoft.com/cry128 but failed. plese help thank you,
  7. Hello, Is there any plan to next era 6.5 user can create static group under dynamic group. Is there any reason why static group can be under dynamic group? Here the case, We have user that have 5 site with different location. I think the easy way to manage policy for all site is create 5 dynamic group (base on ip range) then create static group with spesific policy eg. block device under site name. So if they want to move client from site 1 to static group called block device (under dynamic group site-1) is just click on dynamic group site-1 then move to static group block device. For now, it's look like this and user want group look like this, Or is there any best practise to case like this? thank you,
  8. Hello, Our customer have problem with all in one installer. 1. it only can download 32bit version. when download 64bit stuck at 25% then network time out 2. after install 32bit version, it still need activation. ESET Remote Administrator (Server), Version ESET Remote Administrator (Web Console), Version ESET Endpoint Seccurity version 6.4.2014.0 how to solvee this problem? Thank you,
  9. Hello MichalJ, Thank you for information.
  10. hello, ova is the best and fast way to have era server in network. good job to Eset team. i want to ask something. if we checklist option (Enables HTTP forward proxy for caching updates) in first time appliance configuration. We need to to run this command or not? hxxp://help.eset.com/era_deploy_va/64/en-US/index.html?enable_apache_http_proxy.htm When i run that command, it says: [root@era ~]# systemctl enable htcacheclean The unit files have no [Install] section. They are not meant to be enabled using systemctl. Possible reasons for having this kind of units are: 1) A unit may be statically enabled by being symlinked from another unit's .wants/ or .requires/ directory. 2) A unit's purpose may be to act as a helper for some other unit which has a requirement dependency on it. 3) A unit may be started when needed via activation (socket, path, timer, D-Bus, udev, scripted systemctl call, ...). Thank you,
  11. Hello, We have a problem with agent cant connect to era server, all stop in exact time. Restart the era server can fix the problem. But it is not good option. Use ERA 6.1 here agent trace.log other question, how to upgrade era 6.1 to latest era with minimal problem. thank you.
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