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Update issue with ESET Smart Security


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I've just started to get a security alert telling me that the virus signature database is out of date but when I click on update it says that there is no new updates are available and I have the latest version 12591 (20151119) that was updated on 30/01/2016 at 1:00:09 PM. I can see on the update page that there been a lot of updates since then but ESET Smart Security can't or won't detect them.

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Is it normal for the log collector to take over an hour to work? After nearly two hours of it running and nothing happening (as far as i could see as the file it was creating was 0kb) I cancelled it  and trying again.

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Try disabling Self-defense and restarting the computer first. There's a known issue with Self-defense blocking requests to create a SysInspector log which will be addressed via an automatic module update soon. After collecting logs, try switching to pre-release updates and see if that works (you can switch to regular updates then).

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Logs sent and it updated straight away without me manually clicking "update now", not sure if because I disabled Self-defense or because I selected pre-released updates.

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