Guest I Posted July 31, 2013 Share Posted July 31, 2013 nod32 can not eliminate the virus. what should I do? hxxp://s020.radikal.ru/i700/1307/5b/3eda6aef1d79.png Link to comment Share on other sites More sharing options...
ESET Insiders zloyDi 4 Posted July 31, 2013 ESET Insiders Share Posted July 31, 2013 Try this hxxp://download.eset.com/special/ESETZBotZRCleaner.exe Link to comment Share on other sites More sharing options...
Administrators Marcos 4,190 Posted July 31, 2013 Administrators Share Posted July 31, 2013 Did you run a full scan with the most current signature database 8631? Link to comment Share on other sites More sharing options...
Guest I Posted July 31, 2013 Share Posted July 31, 2013 I had tried ESET ZbotZRcleaner tool, but after the step 2 (hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3170&actp=search&viewlocale=en_US&searchid=1375273625326) nothing happened. It was a black window with a couple of phrases.. I just have made the full scan. Unfortunately I know nothing about the database 8631 Link to comment Share on other sites More sharing options...
Guest I Posted July 31, 2013 Share Posted July 31, 2013 I had tried ESET ZbotZRcleaner tool, but after the step 2 (hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3170&actp=search&viewlocale=en_US&searchid=1375273625326) nothing happened. It was a black window with a couple of phrases.. I just have made the full scan. Unfortunately I know nothing about the database 8631 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,190 Posted August 1, 2013 Administrators Share Posted August 1, 2013 You can check the signature database version number in the Update section of the main gui. You can also try running an online scan. Link to comment Share on other sites More sharing options...
Rick 1 Posted August 2, 2013 Share Posted August 2, 2013 Try it in safe mode Link to comment Share on other sites More sharing options...
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