Raiful 0 Posted September 16, 2015 Share Posted September 16, 2015 For your information...i used : Eras 6.2 32 bit installer on windows 2003 server. And my place used proxy server gateway to internet. Global proxy setting was made in explorer setting and server can reach internet. My problem is when i want to get live installer for agent and when i wan download the package there is error i get. Can u help to figure out what is problem with my ERAS. Link to comment Share on other sites More sharing options...
jimwillsher 64 Posted September 16, 2015 Share Posted September 16, 2015 (edited) What's the *exact* error? Can you post a screenshot? Edited September 16, 2015 by jimwillsher Link to comment Share on other sites More sharing options...
Raiful 0 Posted September 16, 2015 Author Share Posted September 16, 2015 How can i post screen shoot here..thanks Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 276 Posted September 16, 2015 ESET Moderators Share Posted September 16, 2015 You can either attach a picture directly to the response using the text editor feature, or you can upload it somewhere and post a link here. Link to comment Share on other sites More sharing options...
Raiful 0 Posted September 16, 2015 Author Share Posted September 16, 2015 Refer to this image..this happens when i click get installer from live agent installer.. Link to comment Share on other sites More sharing options...
Administrators Marcos 3,887 Posted September 16, 2015 Administrators Share Posted September 16, 2015 Please search the ERAS trace log for "Error: CRepositoryModule" and copy & paste the complete error message here. Link to comment Share on other sites More sharing options...
Pech 0 Posted September 17, 2015 Share Posted September 17, 2015 hello. i have same problem in 6.2 ERA i dont use proxy, try auto select and custom url there is my log: 2015-09-17 00:25:33 Information: CRepositoryModule [Thread c3c]: Synchronizing repository with url 'hxxp://repository.eset.com/v2/' 2015-09-17 00:25:34 Error: CRepositoryModule [Thread c3c]: GetFile: Failed to process HTTP request (error code: 20019, url: 'hxxp://repository.eset.com/v2//com/eset/apps/business/ees/mac/metadata') 2015-09-17 00:25:34 Error: ConsoleApiModule [Thread d5c]: 3905 Error while getting online installers: GetFile: Failed to process HTTP request (error code: 20019, url: 'hxxp://repository.eset.com/v2//com/eset/apps/business/ees/mac/metadata') 2015-09-17 00:11:41 Error: CRepositoryModule [Thread 6d8]: GetFile: Failed to process HTTP request (error code: 20019, url: 'hxxp://repository.eset.com/v1//com/eset/apps/business/ees/mac/metadata') 2015-09-17 00:11:41 Error: ConsoleApiModule [Thread b60]: 3863 Error while getting online installers: GetFile: Failed to process HTTP request (error code: 20019, url: 'hxxp://repository.eset.com/v1//com/eset/apps/business/ees/mac/metadata') 2015-09-17 00:11:45 Information: NetworkModule [Thread 1190]: Socket accepted. Remote ip address: ::1 remote port: 63350 2015-09-17 00:11:45 Information: NetworkModule [Thread e74]: Socket connection (isClientConnection:0) established for id 3865 2015-09-17 00:11:45 Information: NetworkModule [Thread e74]: Sending: VerifyUserRequest Link to comment Share on other sites More sharing options...
Administrators Marcos 3,887 Posted September 22, 2015 Administrators Share Posted September 22, 2015 Error 20019 means that the connection to the repository was interrupted. Either the connection was closed sooner than expected (most likely when trying to read data from a TCP/IP stream over an already established connection) or the connection was closed prematurely on either end. If the problem occurs frequently, it's unlikely that the problem would be on ESET's end. Link to comment Share on other sites More sharing options...
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