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Endpoint Antivirus 6.2.2021.1 removed during W10 upgrade


dandy

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Hi, after upgrading to W10 from W7 (in-place from WU) i found out that ESET Endpoint Antivirus 6.2.2021.1 was not running - it was removed during upgrade and its files were moved to C:\Windows.old\Program Files folder. After running ESET setup again and selecting to repair the installation I found out that the settings and the license were gone too :(

What we did in the past was upgrade from NOD32 Antivirus 4 to ESET Endpoint Antivirus 5.0 and then upgrade to Endpoint Antivirus 6.2.2021.1 (which should be OK with W10). The thing is that this way the SW is still installed in the C:\Program Files\ESET\ESET NOD32 Antivirus folder, which may confuse W10 upgrade? Just guessing... When I clean installed Endpoint Antivirus 6.2 on W7 and then upgraded to W10 everything was fine (upgrade didn't remove the antivirus).

Any hints how to solve this? I don't feel like manually installing Endpoint Antivirus on some 300+ workstations after W10 migration...

 

Thanks

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Did you follow the sticky in this forum?

 

hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3747

 

Details there of the right way to upgrade to W10.

 

Sure, thats why I upgraded to 6.2.2021.1 in the first place: "We recommend that you have the latest version of your ESET endpoint solution installed and updated to make sure it is compatible with Windows 10. To preserve your settings and license information, we strongly recommend that you upgrade to the latest version of your ESET product before upgrading to Windows 10."

Unfortunatelly it didn't work for me...

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