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I need help. why cant my kid make phone calls?

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I really am liking ESET but my kid just told me that he can't make phone calls. How do I fix that?? And his reports aren't very precise so I can't see what he's watching on you tube. Is there a way I can find out wiith out prying my way into his phone and is there a way ui can also have his phone log and contacts reported to me? Is there a way I can visit or get the URL for the Google sites he visits? Quite a few questions. I know. But most important first is how to I allow his phone to make calls again?? TIA for your feedback.

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