santos2674 0 Posted May 5, 2015 Share Posted May 5, 2015 I have a User that purchased the product for her home PC and 3 others. She was able to successfully install the product on her 2 computers and one of them is having this issue: > During the install about 2 mins into the install it crashes > ERROR: The computer has not been restarted after a program uninstallation. Please restart the computer and run the install again. I have done >> restarted the PC >> tried the installation again >> and failed with these scenarios: . Uninstalled the product . Ripped it out of the registry . Used the ESET cleaner tool . Downloaded an OLD and New version of the NOD32 Antivirus Software It's failed every time. Suggestions? Link to comment Share on other sites More sharing options...
TomFace 539 Posted May 6, 2015 Share Posted May 6, 2015 (edited) Have you looked at this? hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2434&actp=search&viewlocale=en_US&searchid=1430919533682 Edited May 6, 2015 by TomFace Link to comment Share on other sites More sharing options...
santos2674 0 Posted May 6, 2015 Author Share Posted May 6, 2015 That is a great article if I was having an issue during 'Activation' but I am having issues installing the program. I have never had issue during install. She has never installed this before. I've ripped out of the registry the install files that it throws in there.... hmmm. Any other suggestions? Thank you. Link to comment Share on other sites More sharing options...
TomFace 539 Posted May 6, 2015 Share Posted May 6, 2015 My mistake...sorry. Link to comment Share on other sites More sharing options...
Most Valued Members planet 232 Posted May 6, 2015 Most Valued Members Share Posted May 6, 2015 (edited) I'm assuming that you've read the KB article regarding this message you get: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3361 Where you restart twice (not shutdown), modify one registry entry, delete two other entries, restart and run the uninstall tool in Safe Mode, then restart (not shutdown) and reinstall the latest version? The message is not exclusive to ESET but to anything that uses the Microsoft Windows Installer, such as a previous uninstall not recognising that the computer has since been restarted. Edited May 6, 2015 by planet Link to comment Share on other sites More sharing options...
santos2674 0 Posted May 7, 2015 Author Share Posted May 7, 2015 Tried that just now and there is nothing in the registry that it was asking me to delete... this is soo weird and frustrating. Link to comment Share on other sites More sharing options...
rugk 397 Posted May 11, 2015 Share Posted May 11, 2015 Okay if you first manually uninstall NOD32 in safe mode? (It's worth a try although you say ESET wasn't installed before - AFAIK the uninstaller tool even detects other AVs or similar stuff which may also be removed first) Link to comment Share on other sites More sharing options...
santos2674 0 Posted June 10, 2015 Author Share Posted June 10, 2015 Any other suggestions. That didn't seem to work either. :/ . Thank you for helping though I appreciate it a lot. Link to comment Share on other sites More sharing options...
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