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I recently purchased eset and I keep getting a pop up box saying C\Program~1\Common~1\System\SysMenu.dll    

The module could not be found.

 

How do I get rid of this pop up?

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[08:40:55.314] ESET Log Collector v1.8.3.0 (May 30 2014)
[08:40:55.314] Copyright © 1992-2014 ESET, spol. s r. o. All rights reserved.
[08:40:55.314] 
[08:40:55.314] Detected product type: ess
[08:41:29.510] =======================
[08:41:29.510] ESET logs collection mode: Filtered binary
[08:41:29.510] Number of days to collect target files and log records for: 30
[08:41:29.525] Saving metadata to C:\Users\Diana\AppData\Local\Temp\metAF23.tmp
[08:41:29.525] Adding file: C:\Users\Diana\AppData\Local\Temp\metAF23.tmp -> metadata.txt
[08:41:29.572] Adding file: C:\Users\Diana\AppData\Local\Temp\metAF33.tmp -> info.xml
[08:41:29.572] Collecting running processes info...
[08:41:35.563]   OK
[08:41:35.563] Adding file: C:\Users\Diana\AppData\Local\Temp\metAF63.tmp -> Windows/Processes/Processes.txt
[08:41:35.563] Exporting Application event log...
[08:41:36.421]   OK
[08:41:36.421] Adding file: C:\Users\Diana\AppData\Local\Temp\metC6CA.tmp -> Windows/Log/Application.xml
[08:41:36.421] Exporting System event log...
[08:41:37.310]   OK
[08:41:37.310] Adding file: C:\Users\Diana\AppData\Local\Temp\metCA25.tmp -> Windows/Log/System.xml
[08:41:37.310] Exporting product configuration...
[08:41:37.497] Saving product configuration to file C:\Users\Diana\AppData\Local\Temp\metCE4B.tmp
[08:41:37.497]   OK
[08:41:37.497] Adding file: C:\Users\Diana\AppData\Local\Temp\metCE4B.tmp -> Configuration/product_conf.xml
[08:41:37.497] Creating ESET data directory file list...
[08:41:37.669]   OK
[08:41:37.669] Adding file: C:\Users\Diana\AppData\Local\Temp\metCE5C.tmp -> Configuration/data_dir_list.txt
[08:41:37.669] Exporting network configuration...
[08:41:37.825] Saving text data to C:\Users\Diana\AppData\Local\Temp\metCFA4.tmp
[08:41:37.840]   OK
[08:41:37.840] Adding file: C:\Users\Diana\AppData\Local\Temp\metCFA4.tmp -> Configuration/network.txt
[08:41:37.840] SysInspector log:
[08:41:37.840] SysInspector log is being generated...
[08:43:23.255] SysInspector log created.
[08:43:23.302]   OK
[08:43:23.302] Adding file: C:\Users\Diana\AppData\Local\Temp\met6B87.tmp -> Configuration/SysInspector-DIANA-PC-150319-0841.xml
[08:43:23.318] Exporting ESET log (warnlog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6BB6.tmp
[08:43:23.318]   OK
[08:43:23.318] Adding file: C:\Users\Diana\AppData\Local\Temp\met6BB6.tmp -> ESET/Log/Common/warnlog.dat
[08:43:23.318] Exporting ESET log (virlog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6BC7.tmp
[08:43:23.333]   OK
[08:43:23.333] Adding file: C:\Users\Diana\AppData\Local\Temp\met6BC7.tmp -> ESET/Log/Common/virlog.dat
[08:43:23.333] Exporting ESET log (ndl13252.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6BD8.tmp
[08:43:23.333]   OK
[08:43:23.333] Adding file: C:\Users\Diana\AppData\Local\Temp\met6BD8.tmp -> ESET/Log/Common/eScan/ndl13252.dat
[08:43:23.333] Exporting ESET log (ndl14903.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6BD9.tmp
[08:43:23.349]   OK
[08:43:23.349] Adding file: C:\Users\Diana\AppData\Local\Temp\met6BD9.tmp -> ESET/Log/Common/eScan/ndl14903.dat
[08:43:23.349] Exporting ESET log (ndl19835.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6BE9.tmp
[08:43:23.365]   OK
[08:43:23.365] Adding file: C:\Users\Diana\AppData\Local\Temp\met6BE9.tmp -> ESET/Log/Common/eScan/ndl19835.dat
[08:43:23.380] Exporting ESET log (ndl26956.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C09.tmp
[08:43:23.396]   OK
[08:43:23.396] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C09.tmp -> ESET/Log/Common/eScan/ndl26956.dat
[08:43:23.411] Exporting ESET log (hipslog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C1A.tmp
[08:43:23.411]   OK
[08:43:23.411] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C1A.tmp -> ESET/Log/Common/hipslog.dat
[08:43:23.411] Exporting ESET log (epfwlog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C2B.tmp
[08:43:23.427]   OK
[08:43:23.427] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C2B.tmp -> ESET/Log/Common/epfwlog.dat
[08:43:23.427] Exporting ESET log (urllog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C3B.tmp
[08:43:23.427]   OK
[08:43:23.427] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C3B.tmp -> ESET/Log/Common/urllog.dat
[08:43:23.443] Exporting ESET log (parentallog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C4C.tmp
[08:43:23.443]   OK
[08:43:23.443] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C4C.tmp -> ESET/Log/Common/parentallog.dat
[08:43:23.443] Exporting ESET log (devctrllog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C4D.tmp
[08:43:23.458]   OK
[08:43:23.458] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C4D.tmp -> ESET/Log/Common/devctrllog.dat
[08:43:23.458] Exporting ESET log (spamlog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C5D.tmp
[08:43:23.458]   OK
[08:43:23.458] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C5D.tmp -> ESET/Log/Common/spamlog.dat
 

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Try it this way:

Click on Marcos name to view his profile. Then click "Send me a message", then "Use full editor". Don't forget to attach the ess_logs.zip file to the personal message, then hit " Send message".

I hope it helped :)

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