dirkdmd 0 Posted March 18, 2015 Share Posted March 18, 2015 I recently purchased eset and I keep getting a pop up box saying C\Program~1\Common~1\System\SysMenu.dll The module could not be found. How do I get rid of this pop up? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,694 Posted March 19, 2015 Administrators Share Posted March 19, 2015 Please download and run ESET Log Collector (hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3466). Then drop me a pm with the output archive attached. Link to comment Share on other sites More sharing options...
dirkdmd 0 Posted March 19, 2015 Author Share Posted March 19, 2015 Thanks for your help. I did run and collect the log. How do I send it to you? Dirkdmd Link to comment Share on other sites More sharing options...
Administrators Marcos 4,694 Posted March 19, 2015 Administrators Share Posted March 19, 2015 Select "Compose new" in the upper right-hand corner menu to compose a new pm. Link to comment Share on other sites More sharing options...
dirkdmd 0 Posted March 20, 2015 Author Share Posted March 20, 2015 [08:40:55.314] ESET Log Collector v1.8.3.0 (May 30 2014)[08:40:55.314] Copyright © 1992-2014 ESET, spol. s r. o. All rights reserved.[08:40:55.314] [08:40:55.314] Detected product type: ess[08:41:29.510] =======================[08:41:29.510] ESET logs collection mode: Filtered binary[08:41:29.510] Number of days to collect target files and log records for: 30[08:41:29.525] Saving metadata to C:\Users\Diana\AppData\Local\Temp\metAF23.tmp[08:41:29.525] Adding file: C:\Users\Diana\AppData\Local\Temp\metAF23.tmp -> metadata.txt[08:41:29.572] Adding file: C:\Users\Diana\AppData\Local\Temp\metAF33.tmp -> info.xml[08:41:29.572] Collecting running processes info...[08:41:35.563] OK[08:41:35.563] Adding file: C:\Users\Diana\AppData\Local\Temp\metAF63.tmp -> Windows/Processes/Processes.txt[08:41:35.563] Exporting Application event log...[08:41:36.421] OK[08:41:36.421] Adding file: C:\Users\Diana\AppData\Local\Temp\metC6CA.tmp -> Windows/Log/Application.xml[08:41:36.421] Exporting System event log...[08:41:37.310] OK[08:41:37.310] Adding file: C:\Users\Diana\AppData\Local\Temp\metCA25.tmp -> Windows/Log/System.xml[08:41:37.310] Exporting product configuration...[08:41:37.497] Saving product configuration to file C:\Users\Diana\AppData\Local\Temp\metCE4B.tmp[08:41:37.497] OK[08:41:37.497] Adding file: C:\Users\Diana\AppData\Local\Temp\metCE4B.tmp -> Configuration/product_conf.xml[08:41:37.497] Creating ESET data directory file list...[08:41:37.669] OK[08:41:37.669] Adding file: C:\Users\Diana\AppData\Local\Temp\metCE5C.tmp -> Configuration/data_dir_list.txt[08:41:37.669] Exporting network configuration...[08:41:37.825] Saving text data to C:\Users\Diana\AppData\Local\Temp\metCFA4.tmp[08:41:37.840] OK[08:41:37.840] Adding file: C:\Users\Diana\AppData\Local\Temp\metCFA4.tmp -> Configuration/network.txt[08:41:37.840] SysInspector log:[08:41:37.840] SysInspector log is being generated...[08:43:23.255] SysInspector log created.[08:43:23.302] OK[08:43:23.302] Adding file: C:\Users\Diana\AppData\Local\Temp\met6B87.tmp -> Configuration/SysInspector-DIANA-PC-150319-0841.xml[08:43:23.318] Exporting ESET log (warnlog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6BB6.tmp[08:43:23.318] OK[08:43:23.318] Adding file: C:\Users\Diana\AppData\Local\Temp\met6BB6.tmp -> ESET/Log/Common/warnlog.dat[08:43:23.318] Exporting ESET log (virlog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6BC7.tmp[08:43:23.333] OK[08:43:23.333] Adding file: C:\Users\Diana\AppData\Local\Temp\met6BC7.tmp -> ESET/Log/Common/virlog.dat[08:43:23.333] Exporting ESET log (ndl13252.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6BD8.tmp[08:43:23.333] OK[08:43:23.333] Adding file: C:\Users\Diana\AppData\Local\Temp\met6BD8.tmp -> ESET/Log/Common/eScan/ndl13252.dat[08:43:23.333] Exporting ESET log (ndl14903.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6BD9.tmp[08:43:23.349] OK[08:43:23.349] Adding file: C:\Users\Diana\AppData\Local\Temp\met6BD9.tmp -> ESET/Log/Common/eScan/ndl14903.dat[08:43:23.349] Exporting ESET log (ndl19835.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6BE9.tmp[08:43:23.365] OK[08:43:23.365] Adding file: C:\Users\Diana\AppData\Local\Temp\met6BE9.tmp -> ESET/Log/Common/eScan/ndl19835.dat[08:43:23.380] Exporting ESET log (ndl26956.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C09.tmp[08:43:23.396] OK[08:43:23.396] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C09.tmp -> ESET/Log/Common/eScan/ndl26956.dat[08:43:23.411] Exporting ESET log (hipslog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C1A.tmp[08:43:23.411] OK[08:43:23.411] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C1A.tmp -> ESET/Log/Common/hipslog.dat[08:43:23.411] Exporting ESET log (epfwlog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C2B.tmp[08:43:23.427] OK[08:43:23.427] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C2B.tmp -> ESET/Log/Common/epfwlog.dat[08:43:23.427] Exporting ESET log (urllog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C3B.tmp[08:43:23.427] OK[08:43:23.427] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C3B.tmp -> ESET/Log/Common/urllog.dat[08:43:23.443] Exporting ESET log (parentallog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C4C.tmp[08:43:23.443] OK[08:43:23.443] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C4C.tmp -> ESET/Log/Common/parentallog.dat[08:43:23.443] Exporting ESET log (devctrllog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C4D.tmp[08:43:23.458] OK[08:43:23.458] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C4D.tmp -> ESET/Log/Common/devctrllog.dat[08:43:23.458] Exporting ESET log (spamlog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C5D.tmp[08:43:23.458] OK[08:43:23.458] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C5D.tmp -> ESET/Log/Common/spamlog.dat Link to comment Share on other sites More sharing options...
LaiLai 8 Posted March 20, 2015 Share Posted March 20, 2015 Try it this way: Click on Marcos name to view his profile. Then click "Send me a message", then "Use full editor". Don't forget to attach the ess_logs.zip file to the personal message, then hit " Send message". I hope it helped Link to comment Share on other sites More sharing options...
Solution dirkdmd 0 Posted March 22, 2015 Author Solution Share Posted March 22, 2015 Thank you for your help. Diana Link to comment Share on other sites More sharing options...
Recommended Posts