dirkdmd 0 Posted March 18, 2015 Posted March 18, 2015 I recently purchased eset and I keep getting a pop up box saying C\Program~1\Common~1\System\SysMenu.dll The module could not be found. How do I get rid of this pop up?
Administrators Marcos 5,444 Posted March 19, 2015 Administrators Posted March 19, 2015 Please download and run ESET Log Collector (hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3466). Then drop me a pm with the output archive attached.
dirkdmd 0 Posted March 19, 2015 Author Posted March 19, 2015 Thanks for your help. I did run and collect the log. How do I send it to you? Dirkdmd
Administrators Marcos 5,444 Posted March 19, 2015 Administrators Posted March 19, 2015 Select "Compose new" in the upper right-hand corner menu to compose a new pm.
dirkdmd 0 Posted March 20, 2015 Author Posted March 20, 2015 [08:40:55.314] ESET Log Collector v1.8.3.0 (May 30 2014)[08:40:55.314] Copyright © 1992-2014 ESET, spol. s r. o. All rights reserved.[08:40:55.314] [08:40:55.314] Detected product type: ess[08:41:29.510] =======================[08:41:29.510] ESET logs collection mode: Filtered binary[08:41:29.510] Number of days to collect target files and log records for: 30[08:41:29.525] Saving metadata to C:\Users\Diana\AppData\Local\Temp\metAF23.tmp[08:41:29.525] Adding file: C:\Users\Diana\AppData\Local\Temp\metAF23.tmp -> metadata.txt[08:41:29.572] Adding file: C:\Users\Diana\AppData\Local\Temp\metAF33.tmp -> info.xml[08:41:29.572] Collecting running processes info...[08:41:35.563] OK[08:41:35.563] Adding file: C:\Users\Diana\AppData\Local\Temp\metAF63.tmp -> Windows/Processes/Processes.txt[08:41:35.563] Exporting Application event log...[08:41:36.421] OK[08:41:36.421] Adding file: C:\Users\Diana\AppData\Local\Temp\metC6CA.tmp -> Windows/Log/Application.xml[08:41:36.421] Exporting System event log...[08:41:37.310] OK[08:41:37.310] Adding file: C:\Users\Diana\AppData\Local\Temp\metCA25.tmp -> Windows/Log/System.xml[08:41:37.310] Exporting product configuration...[08:41:37.497] Saving product configuration to file C:\Users\Diana\AppData\Local\Temp\metCE4B.tmp[08:41:37.497] OK[08:41:37.497] Adding file: C:\Users\Diana\AppData\Local\Temp\metCE4B.tmp -> Configuration/product_conf.xml[08:41:37.497] Creating ESET data directory file list...[08:41:37.669] OK[08:41:37.669] Adding file: C:\Users\Diana\AppData\Local\Temp\metCE5C.tmp -> Configuration/data_dir_list.txt[08:41:37.669] Exporting network configuration...[08:41:37.825] Saving text data to C:\Users\Diana\AppData\Local\Temp\metCFA4.tmp[08:41:37.840] OK[08:41:37.840] Adding file: C:\Users\Diana\AppData\Local\Temp\metCFA4.tmp -> Configuration/network.txt[08:41:37.840] SysInspector log:[08:41:37.840] SysInspector log is being generated...[08:43:23.255] SysInspector log created.[08:43:23.302] OK[08:43:23.302] Adding file: C:\Users\Diana\AppData\Local\Temp\met6B87.tmp -> Configuration/SysInspector-DIANA-PC-150319-0841.xml[08:43:23.318] Exporting ESET log (warnlog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6BB6.tmp[08:43:23.318] OK[08:43:23.318] Adding file: C:\Users\Diana\AppData\Local\Temp\met6BB6.tmp -> ESET/Log/Common/warnlog.dat[08:43:23.318] Exporting ESET log (virlog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6BC7.tmp[08:43:23.333] OK[08:43:23.333] Adding file: C:\Users\Diana\AppData\Local\Temp\met6BC7.tmp -> ESET/Log/Common/virlog.dat[08:43:23.333] Exporting ESET log (ndl13252.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6BD8.tmp[08:43:23.333] OK[08:43:23.333] Adding file: C:\Users\Diana\AppData\Local\Temp\met6BD8.tmp -> ESET/Log/Common/eScan/ndl13252.dat[08:43:23.333] Exporting ESET log (ndl14903.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6BD9.tmp[08:43:23.349] OK[08:43:23.349] Adding file: C:\Users\Diana\AppData\Local\Temp\met6BD9.tmp -> ESET/Log/Common/eScan/ndl14903.dat[08:43:23.349] Exporting ESET log (ndl19835.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6BE9.tmp[08:43:23.365] OK[08:43:23.365] Adding file: C:\Users\Diana\AppData\Local\Temp\met6BE9.tmp -> ESET/Log/Common/eScan/ndl19835.dat[08:43:23.380] Exporting ESET log (ndl26956.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C09.tmp[08:43:23.396] OK[08:43:23.396] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C09.tmp -> ESET/Log/Common/eScan/ndl26956.dat[08:43:23.411] Exporting ESET log (hipslog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C1A.tmp[08:43:23.411] OK[08:43:23.411] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C1A.tmp -> ESET/Log/Common/hipslog.dat[08:43:23.411] Exporting ESET log (epfwlog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C2B.tmp[08:43:23.427] OK[08:43:23.427] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C2B.tmp -> ESET/Log/Common/epfwlog.dat[08:43:23.427] Exporting ESET log (urllog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C3B.tmp[08:43:23.427] OK[08:43:23.427] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C3B.tmp -> ESET/Log/Common/urllog.dat[08:43:23.443] Exporting ESET log (parentallog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C4C.tmp[08:43:23.443] OK[08:43:23.443] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C4C.tmp -> ESET/Log/Common/parentallog.dat[08:43:23.443] Exporting ESET log (devctrllog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C4D.tmp[08:43:23.458] OK[08:43:23.458] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C4D.tmp -> ESET/Log/Common/devctrllog.dat[08:43:23.458] Exporting ESET log (spamlog.dat) as filtered binary to file C:\Users\Diana\AppData\Local\Temp\met6C5D.tmp[08:43:23.458] OK[08:43:23.458] Adding file: C:\Users\Diana\AppData\Local\Temp\met6C5D.tmp -> ESET/Log/Common/spamlog.dat
LaiLai 8 Posted March 20, 2015 Posted March 20, 2015 Try it this way: Click on Marcos name to view his profile. Then click "Send me a message", then "Use full editor". Don't forget to attach the ess_logs.zip file to the personal message, then hit " Send message". I hope it helped
Solution dirkdmd 0 Posted March 22, 2015 Author Solution Posted March 22, 2015 Thank you for your help. Diana
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