Microbe 6 Posted Tuesday at 04:06 AM Share Posted Tuesday at 04:06 AM Hi ESET Team, 3 of our consumer client have an issue after update their Macos devices to MacOS Sequoia 15 - the installed ESET Cyber Pro - say's that it's not supported 1. I just want to ask if the latest version of ESET Cyber Pro is working on MacOS Sequoia 15 2. If not, then what is the alternative ? work around Cheers, Gil Quote Link to comment Share on other sites More sharing options...
Microbe 6 Posted Tuesday at 04:08 AM Author Share Posted Tuesday at 04:08 AM They also don't have internet connection after the updates of their macos, i'm not totally sure if this related with ESET. Cheers Microbe Support Quote Link to comment Share on other sites More sharing options...
pfu 0 Posted Tuesday at 06:10 AM Share Posted Tuesday at 06:10 AM We're a company with over 150 users and all the people who has upgradet to Sequoia have the same problem, with no internet. Best regards Patrick Fust Quote Link to comment Share on other sites More sharing options...
JWF 0 Posted Tuesday at 06:33 AM Share Posted Tuesday at 06:33 AM Yes, I have this problem too. Had to commence the uninstall process to regain internet. ESET should have sorted this out. Quote Link to comment Share on other sites More sharing options...
daichaaan 0 Posted Tuesday at 06:50 AM Share Posted Tuesday at 06:50 AM 2 hours ago, Microbe said: They also don't have internet connection after the updates of their macos, i'm not totally sure if this related with ESET. Cheers Microbe Support I had the same issue on my Macbook Air/M2 with macOS15 upgraded. I could resume my internet connection by removing the configuration profiles of ESET from Settings/VPN. I hope I can get ESET working on macOS15 soon. Quote Link to comment Share on other sites More sharing options...
watanabe 1 Posted Tuesday at 07:09 AM Share Posted Tuesday at 07:09 AM Hello. I had the same problem, which was remedied by the following actions. See below. [ALERT8723] Network connection lost after upgrading to macOS 15 with ESET macOS product v6 https://support.eset.com/en/alert8723-network-connection-lost-after-upgrading-to-macos-15-with-eset-macos-product-v6 [KB3241] Upgrade ESET Cyber Security or ESET Cyber Security Pro to the latest version https://support.eset.com/en/kb3241-upgrade-eset-cyber-security-or-eset-cyber-security-pro-to-the-latest-version dpAsquare 1 Quote Link to comment Share on other sites More sharing options...
AndreTheGiant 1 Posted Tuesday at 07:43 AM Share Posted Tuesday at 07:43 AM Is there a new version of Cyber Security Pro available that actually supports macOS 15 or are the devs so out of touch with MacOS that they create an inferior product, my estimation of ESET is starting to fall. All the installers I've downloaded fail because they don't support macOS 15. We are paid subscribers so come on ESET, get your act together and fix this. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted Tuesday at 08:51 AM Administrators Share Posted Tuesday at 08:51 AM Since there is now just a single product ESET CyberSecurity, there are two options: 1, Wait with upgrade of macOS until ESET CyberSecurity v8 with a firewall is released in October 2024 2, Uninstall ESET CyberSecurity Pro v6 and install ESET CyberSecurity v7.5.74 until v8 with a firewall is released and then upgrade to macOS 15. Quote Link to comment Share on other sites More sharing options...
Harry Devine 0 Posted Tuesday at 08:55 AM Share Posted Tuesday at 08:55 AM 2 hours ago, daichaaan said: I had the same issue on my Macbook Air/M2 with macOS15 upgraded. I could resume my internet connection by removing the configuration profiles of ESET from Settings/VPN. I hope I can get ESET working on macOS15 soon. In applications, find Eset, go to package contents - helpers- uninstall. worked for me and now have network back. Will need updated version from Eset to reinstall. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted Tuesday at 09:01 AM Administrators Share Posted Tuesday at 09:01 AM 5 minutes ago, Harry Devine said: In applications, find Eset, go to package contents - helpers- uninstall. worked for me and now have network back. Will need updated version from Eset to reinstall. Please read https://forum.eset.com/topic/42417-mac-not-connecting-to-internet-and-eset-is-reason for more information and instructions. Peter Randziak 1 Quote Link to comment Share on other sites More sharing options...
AndreTheGiant 1 Posted Tuesday at 10:55 AM Share Posted Tuesday at 10:55 AM Hi Marcos, Might be worth posting the link to the download as that version works while we wait for v8. Thanks TItop 1 Quote Link to comment Share on other sites More sharing options...
TItop 0 Posted Tuesday at 11:33 AM Share Posted Tuesday at 11:33 AM (edited) Hi Marcos, hello AndreTheGiant, 1 Same issue: Cyber security not working with MacOS15 Sequoia. I believe this was something ESET didn't foresee apparently. I asked support of ESET, they didn't seem to know the issue... and simply asked to uninstall and reinstall 😞 2- Downloading the package again brings us the older version not the version suggested by Marcos. "-> install ESET CyberSecurity v7.5.74 " --->> Where do we get this version ? Impossible to find anywhere. If there's any EST guys there, this starts to be critical for us. Please help !! Edited Tuesday at 11:33 AM by TItop Quote Link to comment Share on other sites More sharing options...
TItop 0 Posted Tuesday at 11:34 AM Share Posted Tuesday at 11:34 AM 38 minutes ago, AndreTheGiant said: Hi Marcos, Might be worth posting the link to the download as that version works while we wait for v8. Thanks Yes we need that. Impossible to find on ESET website Quote Link to comment Share on other sites More sharing options...
TItop 0 Posted Tuesday at 11:38 AM Share Posted Tuesday at 11:38 AM The suggested version is not available. Anyone has a suggestion ? Quote Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,257 Posted Tuesday at 11:44 AM Administrators Solution Share Posted Tuesday at 11:44 AM ESET CyberSecurity 7.5.74 is downloadable from the download page. This is a direct link to the installer: https://download.eset.com/com/eset/apps/home/eav/mac/latest/eset_cybersecurity.dmg. It was added also to the announcement https://forum.eset.com/announcement/26-network-communication-blocked-after-upgrade-to-macos-15-sequoia/. Peter Randziak 1 Quote Link to comment Share on other sites More sharing options...
TItop 0 Posted Tuesday at 11:55 AM Share Posted Tuesday at 11:55 AM Tx , works Quote Link to comment Share on other sites More sharing options...
Kazzz63 0 Posted 18 hours ago Share Posted 18 hours ago Hi, so I'm on Cyber security pro, if I uninstall that and install CyberSecurity v7.5.74 I can then update to Sequoia? I haven't updated to Sequoia as yet. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted 18 hours ago Administrators Share Posted 18 hours ago 34 minutes ago, Kazzz63 said: Hi, so I'm on Cyber security pro, if I uninstall that and install CyberSecurity v7.5.74 I can then update to Sequoia? Yes, that's a correct procedure. Quote Link to comment Share on other sites More sharing options...
Kazzz63 0 Posted 18 hours ago Share Posted 18 hours ago 15 minutes ago, Marcos said: Yes, that's a correct procedure. Thanks for that. Would there be any advantage/issue with uninstalling CC Pro, then updating Mac OS and then installing the newer version of CyberSec? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted 17 hours ago Administrators Share Posted 17 hours ago If you don't uninstall ECSP v6 prior to upgrading your macOS, you will lose network connectivity after the upgrade. To fix it, you'll need to uninstall ECSP and install the latest version of ESET CyberSecurity. If you need the firewall in ECSP, we kindly ask you to wait with macOS upgrade until ESET CyberSecurity v8 with a firewall is released next month. Peter Randziak 1 Quote Link to comment Share on other sites More sharing options...
Bill G 0 Posted 10 hours ago Share Posted 10 hours ago Upgraded my Mac OS last night. No internet today. Saw it was a common problem. Uninstalled Eset which I have ran for years and told them not to auto-renew which was scheduled in 10 days. I have read in Mac forums I should not run Eset and I'll be fine if I use the App Store and don't click links in emails. Anyone agree/disagree? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted 8 hours ago Administrators Share Posted 8 hours ago 1 hour ago, Bill G said: Upgraded my Mac OS last night. No internet today. Saw it was a common problem. Uninstalled Eset which I have ran for years and told them not to auto-renew which was scheduled in 10 days. I have read in Mac forums I should not run Eset and I'll be fine if I use the App Store and don't click links in emails. Anyone agree/disagree? We'd like to kindly bring into your attention the alert here in the forum https://forum.eset.com/announcement/26-network-communication-blocked-after-upgrade-to-macos-15-sequoia/ as well as https://support.eset.com/en/alert8723-network-connection-lost-after-upgrading-to-macos-15-with-eset-macos-product-v6. The problem is caused by upgrading macOS prior to updating ESET to the latest version which supports the latest macOS 15. This brought the system to a state when ESET was integrated in the system but not functioning and it was necessary to uninstall ESET and install the latest version from scratch. The same would have happened with any AV that installs a network system extension to filter network communication. Quote Link to comment Share on other sites More sharing options...
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