watanabe

Thank you for your response. My problem is that EESW 10.0.12012.1 is not downloaded to the Offline Repository created by Mirror Tool. I am creating Offline Repository with Mirror Tool because I cannot connect online in my environment. My problem is that EESW 10.0.12012.1 is not downloaded to that Offline Repository.

I am a user in Japan. I am using the mirror tool to create an offline repository. I tried to create a ja_JP version of ESET Server Security for Microsoft Windows Server in the ESET Protect server software installation task, but ESET Server Security for Microsoft Windows Server Japanese version was not available. I checked the offline repository and found 10.0.12012.0 but not found 10.0.12012.1. Is there a reason why 10.0.12012.1 is not present in the repository?

The xvfb service is running. I did the following and it fixed the problem. 1. get server backup 2. run installer_backup.sh 3. eraserver service restart Thank you for your swift response. You've been very helpful.

Hello, everyone. Unable to generate a PDF report. but Downloading CSV works fine. Therefore, I would like to know the cause of the failure in PDF generation. # Procedure select any report in Reports select PDF in GENERATE AND DOWNLOAD The dialog "Failed to generate report: Internal server error" will appear. There is the following log in /var/log/eset/RemoteAdministrator/Server/trace.log. 2021-11-16 04:50:35 Error: CReportPrinterModule [Thread 7f6e721b5700]: ReportPrinter: ReportPrinterTool exited with: No protocol specified<EOL>ReportPrinterTool: cannot connect to X server :2222 [code:1] 2021-11-16 04:50:35 Error: CReportsModule [Thread 7f6e729b6700]: std::exception 2021-11-16 04:50:36 Error: ConsoleApiModule [Thread 7f6e6c9aa700]: 309 Unexpected error while processing GetFileProgress request: ReportPrinter: ReportPrinterTool exited with: No protocol specified<EOL>ReportPrinterTool: cannot connect to X server :2222 [code:1] # Version ESET PROTECT (Server), Version 8.1 (8.1.2209.0) ESET PROTECT (Web Console), Version 8.1 (8.1.221.0) CentOS (64-bit), Version 7.9.2009 Update module 1077 (20200622) Translation support module 1893 (20211026) SysInspector module 1280 (20201022) SSL module 1062 (20210906) Push Notification Service module 1122.2 (20211104) Configuration module 1981.5 (20211103) # Remarks I tried [KB6794], but it didn't change the result.