Huge-Lighter-3486 1 Posted September 12 Share Posted September 12 Installed agents on end-devices and installed AV from dashboard tasks. AV got installed, all updates (detection engine & ubuntu distro) & reboots done, secure boot was disabled, didn't attempt to activate either. I tried pushing via policy (https://help.eset.com/eeau/8/en-US/idh_config_amon.html) still, no change. eea_logs.zip Quote Link to comment Share on other sites More sharing options...
ESET Staff Solution kurco 24 Posted September 12 ESET Staff Solution Share Posted September 12 Hi, there is an issue during compilation of RTP & WAP modules, system is missing compiler which was used for kernel compilation. Try to install gcc-12 and restart eea service. More info could be found here: https://support.eset.com/en/kb8571-eset-service-fails-to-start-when-installing-eset-server-security-or-eset-endpoint-antivirus-for-linux-on-ubuntu-2204-or-mint-21 Regards, Kurco Huge-Lighter-3486 1 Quote Link to comment Share on other sites More sharing options...
Huge-Lighter-3486 1 Posted September 13 Author Share Posted September 13 Thanks a lot. kurco 1 Quote Link to comment Share on other sites More sharing options...
Huge-Lighter-3486 1 Posted September 16 Author Share Posted September 16 Hi Kurco, Although the solution you provided solved majority of the cases for our Linux endpoints, however some devices still do not. Some have SecureBoot enabled, some do not. I have done the signed keys solution but to no avail. I'll share some logs if you could help, I'd be very grateful. Regards & Thanks. eea_logs_SB-enabled.zip eea_logs-SB-disblaed.zip eea_logs-SB-enabled.zip Quote Link to comment Share on other sites More sharing options...
ESET Staff kurco 24 Posted September 18 ESET Staff Share Posted September 18 Hi, I have sent you PM. Regards, Kurco Huge-Lighter-3486 1 Quote Link to comment Share on other sites More sharing options...
MW Jamie 0 Posted September 20 Share Posted September 20 I would be interested to hear what the resolution to this is. We've got efs (ESET Server Security) installed showing the same symptoms on Ubuntu 22.04 and we have gcc-12 installed. Quote Link to comment Share on other sites More sharing options...
ESET Staff kurco 24 Posted September 20 ESET Staff Share Posted September 20 Hi MW Jamie, could you please share logs? Without them, we can only guess, that you are encountering same issue. Regards, Kurco Huge-Lighter-3486 1 Quote Link to comment Share on other sites More sharing options...
MW Jamie 0 Posted September 20 Share Posted September 20 Sure thing, I'll send them over via PM. Thanks! Quote Link to comment Share on other sites More sharing options...
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