Mateusz_Drozapol 0 Posted September 4 Share Posted September 4 Hello, we have a licensing problem in our company. It looks like this. We made a new WDS on which Eset was preinstalled, the latest installer downloaded through the local server, after a long while we noticed that computers with this new Windows are not seen by the local server and they do not download the previously set policies. We tried updating Eset with the latest installer but that didn't help either. Does anyone have any idea how to deal with this? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,349 Posted September 4 Administrators Share Posted September 4 31 minutes ago, Mateusz_Drozapol said: we noticed that computers with this new Windows are not seen by the local server Do you mean that the new computers are not connecting to your ESET PROTECT server and you don't see them in the PROTECT console? If so, please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log for possible errors. You can upload them here for a check (only ESET staff has access to file attachments). Mateusz_Drozapol 1 Quote Link to comment Share on other sites More sharing options...
Mateusz_Drozapol 0 Posted September 5 Author Share Posted September 5 15 hours ago, Marcos said: Do you mean that the new computers are not connecting to your ESET PROTECT server and you don't see them in the PROTECT console? If so, please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log for possible errors. You can upload them here for a check (only ESET staff has access to file attachments). Ok. I am uploading them in zip format ( the site does not support direct upload of html file). logs_eset.zip Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,349 Posted September 5 Administrators Share Posted September 5 16 hours ago, Mateusz_Drozapol said: We made a new WDS on which Eset was preinstalled Enrollment failed with error: Device creation suspended: Administrator's confirmation about detected cloning required. [RequestId: 37fba29e-e241-443d-9a56-d7798711557e] Please refer to https://help.eset.com/protect_cloud/en-US/vdi.html for instructions how to resolve cloning questions. Quote Link to comment Share on other sites More sharing options...
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