AhmedDeban 1 Posted Monday at 07:35 AM Share Posted Monday at 07:35 AM Dear Team, I have issue while upgrading the ESET Product components [ ESET Protect server, ESET protect web console] from 10 to 11 OS info: Server 2016 standard , SQL SERVER EXPRESS EDITION SI (s) (8C:58) [09:16:39:731]: Product: ESET PROTECT Server -- Installation failed. MSI (s) (8C:58) [09:16:39:732]: Windows Installer installed the product. Product Name: ESET PROTECT Server. Product Version: 11.0.199.0. Product Language: 1033. Manufacturer: ESET, spol. s r.o.. Installation success or error status: 1603. Your cooperation is highly appreciated , Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,166 Posted Tuesday at 01:23 PM Administrators Share Posted Tuesday at 01:23 PM Please provide logs collected with ESET Log Collector. Quote Link to comment Share on other sites More sharing options...
AhmedDeban 1 Posted Tuesday at 01:27 PM Author Share Posted Tuesday at 01:27 PM Just now, Marcos said: Please provide logs collected with ESET Log Collector. Hi Macrcos , Please review the logs while tried to upgrade the eset protect server server_x64.msi.txt Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,166 Posted Tuesday at 01:35 PM Administrators Share Posted Tuesday at 01:35 PM Connection to the database failed: Cannot login as DB admin. Error status: 18 Please make sure you enter correct credentials for the db connection. If you don't know the credentials, create a new database and install ESET PROTECT from scratch. Quote Link to comment Share on other sites More sharing options...
AhmedDeban 1 Posted yesterday at 05:58 AM Author Share Posted yesterday at 05:58 AM 16 hours ago, Marcos said: Connection to the database failed: Cannot login as DB admin. Error status: 18 Please make sure you enter correct credentials for the db connection. If you don't know the credentials, create a new database and install ESET PROTECT from scratch. Hi Marcos , I have the MS SQL Server database and accessible by MSSQL management Studio , Also I have the database backup Quote Link to comment Share on other sites More sharing options...
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