Tate 0 Posted June 26 Share Posted June 26 Hi, the antivirus is blocking the ADS power program files and because of this I can't run the program. I tried adding a file to the trust list but the file is not displayed in the eset program itself when added, probably because you can add files with .exe extension. What should I do? Link to comment Share on other sites More sharing options...
Tate 0 Posted June 26 Author Share Posted June 26 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted June 26 Administrators Share Posted June 26 Please supply logs collected with ESET Log Collector for a start. Link to comment Share on other sites More sharing options...
Tate 0 Posted June 26 Author Share Posted June 26 1 minute ago, Marcos said: Please supply logs collected with ESET Log Collector for a start. What's with the logs? I need a hint on how to add files to the exception, not an analysis of my PC Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted June 26 Administrators Share Posted June 26 I'd need to check your ESET configuration and logs with information about what was blocked and what protection module blocked it. It appears that you have excluded some application in the process exclusion list which is likely a wrong place for this exclusion. Link to comment Share on other sites More sharing options...
Tate 0 Posted June 26 Author Share Posted June 26 11 minutes ago, Marcos said: Please supply logs collected with ESET Log Collector for a start. I sent the file in a private message Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted June 26 Administrators Share Posted June 26 Both the Detections and HIPS logs are empty. What makes you think that ESET is blocking the application? Link to comment Share on other sites More sharing options...
Tate 0 Posted June 26 Author Share Posted June 26 22 minutes ago, Marcos said: Please supply logs collected with ESET Log Collector for a start. That's what I was told by ADS power tech support Link to comment Share on other sites More sharing options...
Tate 0 Posted June 26 Author Share Posted June 26 Will you help me? Link to comment Share on other sites More sharing options...
Tate 0 Posted June 26 Author Share Posted June 26 Will you help me? Mark as Solution 1 hour ago, Marcos said: Both the Detections and HIPS logs are empty. What makes you think that ESET is blocking the application? Link to comment Share on other sites More sharing options...
Recommended Posts