ttos 0 Posted June 6 Share Posted June 6 This is a recurring problem over the last few months that somehow fixes its self then does this again Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted June 6 Administrators Share Posted June 6 Something is tampering with update files as they are downloaded. Please carry on as follows: Enable advanced logging under Help and support -> Technical support Run update to reproduce the error Stop logging Collect logs with ESET Log Collector and upload the generated archive here. Aryeh Goretsky 1 Quote Link to comment Share on other sites More sharing options...
ttos 0 Posted June 6 Author Share Posted June 6 how do i upload privately? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted June 6 Administrators Share Posted June 6 File attachments in this forum are accessible only by ESET staff. Quote Link to comment Share on other sites More sharing options...
ttos 0 Posted June 6 Author Share Posted June 6 As an aside when I turned the advanced log off the update went through and said to restart which I have eis_logs.zip Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted June 6 Administrators Share Posted June 6 The logs show successful product and module updates but we would need advanced logs from an unsuccessful update attempt. There are some errors like Internal server error, Server not found, Could not connect to server from earlier today, however. Quote Link to comment Share on other sites More sharing options...
ttos 0 Posted June 6 Author Share Posted June 6 i'll send another through if it happens again but thanks anyway Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted June 6 Administrators Share Posted June 6 Your ESI logs was missing LiveGrid data. Please make sure that LiveGrid works and the CloudCar test file is detected as Suspicious Object upon download: https://amtso.eicar.org/cloudcar.exe. Also I'd recommend enabling the LiveGrid Feedback system for maximum protection and cleaning capabilities. Quote Link to comment Share on other sites More sharing options...
ttos 0 Posted June 6 Author Share Posted June 6 cloudcar was detected and feedback is now enabled Quote Link to comment Share on other sites More sharing options...
ttos 0 Posted June 7 Author Share Posted June 7 eis_logs.zip Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted June 7 Administrators Share Posted June 7 It looks like no new records were logged in the Event log. The last record both in today's and yesterday's logs is 6. 6. 2024 7:44:26 ESET Kernel Advanced logging has stopped and logs were created. SYSTEM Quote Link to comment Share on other sites More sharing options...
ttos 0 Posted June 7 Author Share Posted June 7 the new log file is bigger then 200mb Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted June 7 Administrators Share Posted June 7 You can upload the archive to a safe location, such as Google Drive, OneDrive, Dropbox, etc. and drop me a private message with a download link. Quote Link to comment Share on other sites More sharing options...
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