eis renewal what happened to existing customers discount?

[costas x 0]

Hello everyone!

i have been using eset internet security since 2019 covering 3 pc's that i have in my home.

One of my licences is about to expire on 28th of July. All licences have been bought from eset greece.

When i try to renew my licence key as an existing customer (to the new eset home security essential) surprisingly i get prices higher than buying a new one:

1 year renewal 42.46 euro 

2 years renewal 82.45 euro 

the prices for buying a new licence through eset greece are:

1 year 39.99 euro

2 years 79.98 euro

The last time i renewed my licence last year as en existing costumer was lower than buying a new one.

So what happened to existing costumers discount?

Eset does not want to reward the loyalty for their existing customers? Should we stop buying eset products and look for other vendors?

[Marcos 5,231]

Unfortunately we can help with technical issues but for licensing and pricing questions the best course of action would be to contact your local ESET distributor or reseller.

[costas x 0]

Thank you Marcos,

I have contacted with the local distributor and i sadly i have been informed that eset changed its pricing policy and as of 1st May 2023 a renewal price is equal with the price of a new licence. So no more loyalty reward for old customers..

[rotaru 10]

In latest AV comparatives , ESET and Microsoft Defender scored the same 98.8%

Why waste 42 euro +tax / PC when Windows Defender is free????

[itman 1,740]

17 minutes ago, rotaru said:

Why waste 42 euro +tax / PC when Windows Defender is free????

I see you're back again.

Just use Microsoft Defender if you feel it is an equal to Eset protection-wise.