Jump to content

Eset does not allow download reports

Recommended Posts


We have encountered a problem related to the Xtrac application used by our payments team. When attempting to download reports from Xtrac, ESET is blocking the process.

As the ability to download these reports is crucial for our operations, we kindly request your assistance in resolving this matter promptly.

Your prompt attention to this matter would be greatly appreciated as it directly impacts our workflow. Please let us know the steps we can take to rectify this situation.

Thank you for your attention.

Link to comment
Share on other sites

  • Administrators

Disabling which of the protection modules make a difference?

Please carry on as follows:

  1. Enable advanced logging under Help and support -> Technical support
  2. Reproduce the issue
  3. Stop logging
  4. Collect logs with ESET Log Collector and upload the generated archive here (only the ESET staff can access attachments). If the archive is too big to upload here, upload it to a file sharing service and drop me a private message with a download link.


Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...