Dear,
We have encountered a problem related to the Xtrac application used by our payments team. When attempting to download reports from Xtrac, ESET is blocking the process.
As the ability to download these reports is crucial for our operations, we kindly request your assistance in resolving this matter promptly.
Your prompt attention to this matter would be greatly appreciated as it directly impacts our workflow. Please let us know the steps we can take to rectify this situation.
Thank you for your attention.
Sincerely,
Nazarena.
