"Update information is not consistent" alert

[Georgi Stoychev 0]

Hello,

One of our colleagues received an alert that the update information is not consistent and that he should restart his computer. After the restart, the following notification appeared:

 

After a few minutes, we checked the ESET Protect console and there wasn't anything disturbing about that particular computer and the status was OK. What could be the cause of this issue and should we be worried about it?

[Marcos 5,741]

Endpoint Security must have received an unexpected content of update.ver which contains information about update files. It is weird that it happened just once and then it worked alright.

[Georgi Stoychev 0]

Hi Marcos and thanks for the reply! Is there anything we should do on our side?

[Marcos 5,741]

Further logs would help only if you are able to reproduce the error.

[Georgi Stoychev 0]

Okay, thank you. This is the first occurrence of such issue, since we are using ESET Protect (about 3 years), and we are not sure how we could reproduce it