Microbe 6 Posted March 18 Share Posted March 18 Hi ESET Team, Can you review the attached logs, This is related with the ticket number : #CASE_00729049 1. Unable to install ESET Management Agent 2. Still, modules updates failed and could not connect to server Cheers, Gil ees_logs (1).zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,307 Posted March 19 Administrators Share Posted March 19 I would recommend contacting your local ESET distributor and arranging a remote session. The logs indicate severe network connectivity issues. No pcap log was created in the diagnostics folder and updates are failing (Socket connect to address 38.90.226.37 port 80 failed). Link to comment Share on other sites More sharing options...
Microbe 6 Posted March 20 Author Share Posted March 20 Okay, i will communicate with ESET Australia. Thank you Marcos for being responsive with our concern. - we appreaciates your help so much Cheers, Gil Link to comment Share on other sites More sharing options...
Microbe 6 Posted April 4 Author Share Posted April 4 You can now closed this issue. Problem has been resolved Cheers, Gilben Castro Link to comment Share on other sites More sharing options...
eornate 4 Posted April 4 Share Posted April 4 33 minutes ago, Microbe said: You can now closed this issue. Problem has been resolved Cheers, Gilben Castro could you share the solution ? Link to comment Share on other sites More sharing options...
Solution Microbe 6 Posted April 4 Author Solution Share Posted April 4 Hi eornate I advised to the client to client to contact their internet provider, since a lot of customers who are using Telstra as internet provider are experiencing troubles with the ESET modules update. This client called me and he informed me that the resolution from their internet provider is to have the replacement of new modem, when they got a new version of modem and connect to the internet the problem has been resolved Cheers, Gil Peter Randziak 1 Link to comment Share on other sites More sharing options...
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