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Error in encoding the reference mailbox


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Bonjour, j'ai souscris auprès de votre organisme un abonnement pour protéger les ordinateurs et gsm à mon domicile.  Mon fils, en encodant l'adresse mail de référence s'est trompé et a oublié une lettre : au lieu de vivianeviseur, il a tapé vivaneviseur, du coup, nous n'avons pas pu finaliser la gestion de notre dossier.  Pouvez-vous me dire comment contacter le fournisseur afin de régler ce problème? J'ai juste mon numéro de dossier, et rien d'autre comme références.  Merci d'avance pour votre aide

 

Machine translation:

I have taken out a subscription with your organization to protect computers and mobile phones at my home. My son, when encoding the reference email address, made a mistake and forgot a letter: instead of vivianevisor, he typed vivanevisor, as a result, we were unable to finalize the management of our file. Can you tell me how to contact the supplier to resolve this problem? I just have my file number, and nothing else as references.

Edited by Marcos
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  • Marcos changed the title to Error in encoding the reference mailbox
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Since this is an English forum, we kindly ask you to post in English.

Please contact the distributor to amend the license email address on files.

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