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Auto-update for Endpoint Antivirus 10.1.2063.0?


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Does anyone know when Endpoint Antivirus version 10.1.2063.0 will be available via the auto-update mechanism? We would like to upgrade to this version due to the reported vulnerability (CVE-2024-0353) but our endpoints are not receiving this update yet (auto-update policies are applied). The update is only downloaded if a manual "check for updates" is done but it is not automatically deployed via the auto-update option yet.

Thanks,
Stefan

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Same here. The eset scheduler of our clients shows an "update" Task, which runs every hour automatically. But it but won't find the 10.1.2063 update.
When running the same task manually (right click -> "run now") the client suddenly finds the update. Is this expected behavior?
Our "auto-update" policy explicitly allows updates up to 10.1.2063.0

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  • ESET Moderators

Hello guys,

the build is now available via uPCU / Auto updates, currently with a throttling.

 

On 2/12/2024 at 11:38 AM, Sec-C said:

When running the same task manually (right click -> "run now") the client suddenly finds the update. Is this expected behavior?

Yes, that is an expected behavior if the throttling is set to 0% as manual check for updates overrides it. This is usally part of the rollout.

Peter

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Thanks a lot for clarifying this @Peter Randziak

Out of interest, do you know when the throttling will be removed? Or is there a way to deploy the uPCU remotely, without having to do the manual check for updates?

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Hello @st3fan,

you are welcome.

The throttling is already removed so the endpoints will apply it if you haven't disabled and have connectivity.
The product checks for the new version once a day by default, the throttling was removed yesterday.

Peter

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Hmm strange. It does not work for me yet. I just sent an "update modules" task to one of the endpoints (currently on 10.1.2058.0) but it has not downloaded the 10.1.2063.0 update yet. Auto-updates are allowed on all endpoints and I selected "Stop updates at 10.1.2063.0" in our auto-updates policy. I will try again later today.

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I checked again today but it is still not working unfortunately. Only a manual check for updates works in my case.

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And I noticed that this does not affect the uPCU 10.0.12015.2 for Server Security. No problem there. Our servers are receiving this update automatically.

However, uPCU 10.1.2063.0 for Endpoint Antivirus is still a problem. None of our endpoints are receiving this update, unless we check manually.

@Sec-C, are you still having this problem or does it work for you now?

@Peter Randziak, is there anything else that we can try?

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Hello,

the Update modules task does not check for new product version, If I recall correctly there are some plans to make uPCU available on-demand from the ESET PROTECT in the future.

2 hours ago, st3fan said:

However, uPCU 10.1.2063.0 for Endpoint Antivirus is still a problem. None of our endpoints are receiving this update, unless we check manually.

Do the endpoints have direct connectivity to ESET services or via a proxy?

If they are on every day, I assume that it will have to be investigated via a ticket...

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We configured the PROTECT server as the proxy server for all endpoints. And all endpoints have direct connectivity to the ESET services too. Unfortunately it is still not working for us.

Servers where Server Security is installed are configured the same way. And here we are receiving the uPCU version 10.0.12015.2, without having to do a manual check for updates.

I will open a ticket.

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  • 2 weeks later...

Support suggested upgrading ESET PROTECT to version 11.0.14.0. And then we were able use the new "Check for product update" task (https://help.eset.com/protect_admin/11.0/en-US/check_for_product_update.html) in order to force the auto-update for Endpoint Antivirus.

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4 hours ago, st3fan said:

Support suggested upgrading ESET PROTECT to version 11.0.14.0. And then we were able use the new "Check for product update" task (https://help.eset.com/protect_admin/11.0/en-US/check_for_product_update.html) in order to force the auto-update for Endpoint Antivirus.

Strange. Is this an acknowledged bug? What is the point of configuring an auto-update, if you need to trigger it manually🤔

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18 hours ago, Sec-C said:

Strange. Is this an acknowledged bug? What is the point of configuring an auto-update, if you need to trigger it manually🤔


I am not sure unfortunately and Support did not spend any time on troubleshooting. It might be a bug. Or maybe this update has not been fully released yet. It just does not make sense to me that auto-updates work for the servers but not for the endpoints, and that a manual "check for product update" is required now.

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