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ESET update servers cannot be reached


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hello,
      We have ESET protect server solution in our company and recently the majority of our clients can't update modules
and all of them have the same alert message which says that Module update has failed ESET update servers cannot be reached.

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Please carry on as follows:

  1. Enable advanced logging under Help and support -> Technical support
  2. Reproduce the issue
  3. Stop logging
  4. Collect logs with ESET Log Collector and upload the generated archive here (only the ESET staff can access attachments).
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hello Marcos,

i followed the steps you mentioned in your reply

i generated the file from one of the client machines but the file is too big to be uploaded 

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You can upload bigger files to a file sharing service, such as OneDrive, DropBox, etc. and drop me a personal message with a download link.

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It appears that logging was enabled for a longer time. EpfwLog.pcapng has grown to 1,17 GB and therefore could not be collected by ELC.

1, Please clear the content of the C:\ProgramData\ESET\ESET Security\Diagnostics folder.
2, Then enable advanced logging under Help and support -> Technical support.
3, Run update and reproduce the issue with update servers being unreachable.
4, Stop logging
5, Collect logs with ESET Log Collector.

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