tbsky 11 Posted January 22 Share Posted January 22 Hi: we have a customer with endpoint antivirus 11.0.2032.0. they said they can not open some excel files at an old nas. I remote login to one of these pc and found the situation is very strange: 1. only some excel files can not open. most files are ok. excel (version office 2019 installed at win11) said it can not find the file. 2. the file can be opened if disable eset. I try to find out which option is affecting. and I found I need to disable "real-time file system protection" => "network drives" 3. I try to access the file with UNC path or mapping the path to a disk number (like P:). the result is the same. 4. eset didn't report any thing when excel can not open the file. 5. I copy the file to local disk or to another file server, the file can be opened correctly. 6. I downgrade to 10.1.2058.0 and everything is fine. Quote Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,074 Posted January 22 Administrators Solution Share Posted January 22 Yes, this is a known bug which will be fixed in the next hotfix of Endpoint v11. In the mean time disabling network drives in the real-time protection setup can be used as a workaround. Quote Link to comment Share on other sites More sharing options...
tbsky 11 Posted January 22 Author Share Posted January 22 14 minutes ago, Marcos said: Yes, this is a known bug which will be fixed in the next hotfix of Endpoint v11. In the mean time disabling network drives in the real-time protection setup can be used as a workaround. Thanks for the quick response! I didn't see similar posts at forum. or I will prevent 11.0.2032.0 upgrade... Quote Link to comment Share on other sites More sharing options...
Mobase 0 Posted February 12 Share Posted February 12 Hi , when will be new version to fix this problem ? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted February 12 Administrators Share Posted February 12 1 hour ago, Mobase said: Hi , when will be new version to fix this problem ? https://forum.eset.com/topic/39859-eset-and-nas-bug: We expect a new hotfix to be available towards the end of January or in February. Quote Link to comment Share on other sites More sharing options...
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