XYZ3721 0 Posted December 28, 2023 Share Posted December 28, 2023 I bought the ESSP version in HOME to add a subscription, in the computer when the activation shows failure, the code ACT.33 this how to solve ah? Is the code not working? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted December 28, 2023 Administrators Share Posted December 28, 2023 What is the public ID of the license (XXX-XXX-XXX) that you are attempting to add? Where did you purchase it from? Link to comment Share on other sites More sharing options...
XYZ3721 0 Posted December 28, 2023 Author Share Posted December 28, 2023 I bought it from Amazon India. It can be added to homeeset, but it cannot be activated on the computer. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted December 28, 2023 Administrators Share Posted December 28, 2023 Licenses from India are usually restricted for use in that region. Link to comment Share on other sites More sharing options...
XYZ3721 0 Posted December 28, 2023 Author Share Posted December 28, 2023 Can I add a subscription to homeeset? Will my activation code be useless? Link to comment Share on other sites More sharing options...
XYZ3721 0 Posted December 28, 2023 Author Share Posted December 28, 2023 I have added it, so how do I solve it now? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted December 28, 2023 Administrators Share Posted December 28, 2023 You won't be able to use the key for activation. I'd suggest to ask for a refund and purchase a subscription from an authorized ESET distributor. Link to comment Share on other sites More sharing options...
XYZ3721 0 Posted December 28, 2023 Author Share Posted December 28, 2023 I have added it to esethome, can I still get a refund? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted December 28, 2023 Administrators Share Posted December 28, 2023 6 minutes ago, XYZ3721 said: I have added it to esethome, can I still get a refund? It's a question for the seller if he or she will be willing to refund you the money. Since they are not an authorized ESET reseller, we can't help with that. Link to comment Share on other sites More sharing options...
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